Aftersales Advisor - Christchurch, United Kingdom - The HR Dept

The HR Dept

Verified Company

Christchurch, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE/

NAME:
AFTERSALES ADVISOR

DEPARTMENT:
DESTINATION TRIUMPH SERVICE

REPORTING TO:
AFTERSALES MANAGER

The Birchwood Group is currently recruiting for an Experienced Aftersales Advisor to join our successful Triumph Team in Dorset.
We are looking for a highly motivated individual with a passion for providing exceptional levels of customer service.

You will be provided with full dealership and manufacturer training and coaching to ensure you are equipped for success in the role.

MAIN PURPOSE OF JOB:

To deal with all service/parts customers in an efficient and courteous manner and to ensure a high standard of customer service.

To help ensure customers are processed quickly through Reception and that paperwork and systems are operated smoothly.

KEY TASKS:

Maintaining high levels of customer service
Timely completion of all daily, weekly & monthly paperwork.
Housekeeping.
Customer Follow-Up.

MAIN DUTIES AND RESPONSIBILITIES:

To accommodate the requirements of customers in a professional and courteous manner, through telephone and direct contact.
Maintain the highest level of cleanliness and housekeeping within your area of responsibility.
Load the workshop efficiently with profitable business as directed by the Aftersales Manager.
Ensure that all customer personal and vehicle details are accurately entered onto the database.
Ensure that VHC check forms and invoices are prepared and ready for presentation to customers at the agreed time.
Whenever possible contact customers, in advance, to advise completion of repairs or maintenance.
Obtain prior authorisation and ensure the required documentation is completed for work on vehicles operated by lease companies.
Ensure that all warranty criteria are observed including:
accurate and detailed reception write up.

- no manually entered additions appear on warranty job cards.
- advice regarding parts ordered is clearly indicated.

All warranties to be entered within manufacturer's guidelines and followedup to a conclusion.
Ensure accurate logging of job cards onto the daily control indicating hours worked and invoiced.
To be able to manoeuvre motorcycles up to 400KG

Working Hours
Mon - Fri 08:30 - 18:00

Sat 08:30 - 17:00 (on a rota)