Interim Customer Complaints Handler - Manchester, United Kingdom - Page Personnel
Description
6 month FTC role with the possibility of getting extended- Great working patterns and culture
About Our Client:
Our client is a robust entity within the financial services sector, boasting a substantial staff size that spans across multiple locations.
They are renowned for their commitment to excellent customer service and their dedication to providing a supportive work environment for their team.
- Handle and resolve customer complaints regarding financial services.
- Track customer complaints and follow up until resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with team members to improve customer service processes.
- Provide feedback on the efficiency of the customer service process.
- Participate in company training and development initiatives.
- Uphold the company's reputation by ensuring customer satisfaction.
The Successful Applicant:
A successful 'Interim Customer Complaints Handler' should have:
- Relevant qualifications in customer service or a related field.
- Proven experience handling customer complaints in the financial services industry.
- Strong problemsolving skills with a customerfocused approach.
- Excellent interpersonal and communication skills.
- Proficiency in using customer service software and databases.
- A team player mindset with a strong work ethic.
What's on Offer:
- A competitive salary ranging from £24,000 £26,000 per year.
- Fulltime, fixedterm contract with potential for extension.
- A supportive and professional work environment.
- A chance to broaden your skills in a fastpaced financial services industry.
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