Emergency Department Receptionist - London, United Kingdom - North Middlesex University Hospital NHS Trust

North Middlesex University Hospital NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties to include:

Patient registration onto the Hospital Careflow System. Ensuring Patients details are accurate/up dated where required.
Book Outpatient appointments when requested.
Deal with Patient/Relatives enquiries.
To assist Clinical staff in nonclinical duties.
Liaise and provide information to a wide range of people, whilst adhering to the Data Protection Act.

Skills to include:

Computer literate excellent keyboard skills.
Excellent Communication skills.
Understanding of Patient Confidentiality/Data Protection Act.
Ability to work as part of a team, whilst demonstrating a flexible approach.
Ability to work under pressure.
Basic understanding of Medical Terminology.

For further information or an informal discussion please contact Elliette Walsh

(Admin Manager - Accident & Emergency Department) on

Participate in all administrative and clerical duties within the Emergency Department and maintain professional code of conduct.
Use the hospital CareFlow system to register new patients and ensure that all data is correctly recorded.
Ensure all outpatients referrals are processed
Use the NHS Summary Care Records (SCR) to ensure the correct NHS number is assigned to patients on CareFlow.
Be confident and pro-active during a major incident in line with the Trust's Major Incident policy.
Provide IT support to clinical staff.
Batch print GP letters and prepare for posting.
Work with the department security personnel to ensure safe environment for patients, staff, and visitors.
Report any aggressive or abusive behaviour to security and ED nurse in charge and complete an incident form (Datix).
Deal with telephone and other enquiries promptly and effectively.
Provide an empathic service to public/ patients.
Keep up to date with all training and service improvements.

Ensure all complaints or patient issues are recorded and escalated to the line manager in a timely fashion including those resolved by the post holder.

Ensure all documentation, including patient's records, is filed in a timely way in accordance with department protocols. confidentiality.

Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.

Assist with staff training as necessary

North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.

Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia.

In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.

We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life.

This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19.

The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

Participate in all administrative and clerical duties within the Emergency Department and maintain professional code of conduct.
Use the hospital CareFlow system to register new patients and ensure that all data is correctly recorded.

Ensure all outpatients referrals are processed within timescale and fracture clinic appointments are actioned before the end of shift.

Use the NHS Summary Care Records (SCR) to ensure the correct NHS number is assigned to patients on CareFlow and update hospital system with GP details if not provided at registration.

Photocopy and Scan documents and undertake administrative duties within the receptionist role.
Be confident and pro-active during a major incident in line with the Trust's Major Incident
policy.
Provide IT support to clinical staff.
Batch print GP letters and prepare for posting.
Work with the department security personnel to ensure safe environment for patients, staff, and visitors.
Report any aggressive or abusive behaviour to security and ED nurse in charge and complete an incident form (Datix).
Deal with telephone and other enquiries promptly and effectively.

Provide an empathic service to public/ patients.
Ensure you keep up to date with all training and service improvements.

Cover the work of other emergency reception staff, as the grade of the post allows, for annual leave and sickness.

Be responsible with other members of the multi-professional team, for reporting faults of equipment, ensuring safety of others within the department and ensu