Security Concierge Officer - London, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
SEC/NF/07-07/900/1

Job Title:
Security Concierge Officer

Location:
Site Based

Site Address: 1 Lille Square, 20 Seagrave Road, London

Postcode:
SW6 1DZ

Pay Rate:
£12.18

Contract:
Permanent**
Hours per week: Variable Shift Rota - 08:00 - 20: hours per week

Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.

We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.

The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview
We are currently recruiting for a Security Concierge Officer to join our passionate and driven Security team based at our client's site in 1 Lille Square, 20 Seagrave Road, London

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

To provide the highest level of service with nothing being too much trouble at any time day or night with a 'can do' 'will do' 'with pleasure' attitude at all times.
Working as part of the wider team to ensure a high level of concierge services are delivered with nothing being too much trouble.

Conditions of Work:

This position will be based on an average of a 48-hour working week (hours may vary depending on individual employment contracts).

Concierge staff will operate a Monday to Sunday working week based on a three on and three off working Rota (unless agreed otherwise)

Working Hours:

Main Duties:

Ensure the staff uniform is worn and standards of appearance are maintained at all times; all protective and external wear to be worn at all times.
Always ensure that the necessary Health & Safety signs are displayed and procedures followed before carrying out any work.
Report any damage or defects immediately to the Duty Manager.
Ensure you address all residents, visitors and staff in accordance to the company standards at all times & to regularly attend onthejob staff customer care and inhouse training courses.
Report all maintenance issues including light bulbs to the duty shift manager.
Ensure that timesheets are accurately filled in daily, together with any other necessary forms.
Meet and greet visitors, contractors and staff visiting the estate, showing them where to park and direct them to their destination as necessary
Following the SOP procedures in reporting and responding to any complaints.
Identify any Health & Safety issues around the site and report them to the Duty manager or Estate Manager.
Undertake regular building patrols to monitor the cleanliness and security of the estate and record and report any issues to the Duty Manager.
Support the estate staff as necessary to deliver a high level of customer service at all times.
Ensure radio contact is maintained with concierge/security colleagues and the Duty Manager at all times.
Provide First Aid support in the event of any incident.
To serve as a principal source of Health and Safety operations on sites.
Take necessary action in the event of an emergency in accordance with assignment instructions and report all incidents to the Duty Manager.
Safeguard all the site and resident keys, manage and log the issue and return of keys and ensure that they are issued only where authorisation is fully validated.
Ensure that the Fire regulations are adhered to at all times.
Carry out meter reads on behalf of residents as requested.
Any other reasonable request made by the Duty Manager or the Estate Manager.

Concierge Duties

To provide concierge duties as below within the estate as required:
To provide a warm welcome to all residents to the estate and ensure that they receive the highest levels of customer service at all times.
To answer the telephone following company SOP standards at all times.
To be smartly dressed at all times on duty following the company dress standards strictly.
Liaising with cleaning staff regarding rubbish removal and general cleaning standards during their operating times. (Outside of these times to deal with any cleaning matters directly to ensure the estate is pre