Property Services Officer - Warrington, United Kingdom - Warrington Housing Association

Warrington Housing Association

Verified Company

Warrington, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Property Services Officer**
Reporting to: Head of Assets

Directorate:
Operations Department

Location:
The Gateway, 89 Sankey Street, Warrington - WA1 1SR

Salary:
£31,810

Plus fantastic benefits:

Up to 5% of Salary as Bonus
Performance Related Pay
Enjoy Benefits Package
Simply Health Corporate Paid Cash Plan
25 days annual leave, rising by one day per annum up to a maxim of 30 days after 5 years' service, plus Bank / Public Holidays.
Aviva Workplace Pension Schemewe match your contributions up to 10%
Agile approach to the role and the delivery of the service

A fantastic opportunity to join a focused, data driven asset team, who put customers at the heart of everything we do.

You will be responsible for the day-to-day management of the repairs and maintenance service as well as ensuring the data we hold onour assets is accurateand relevant.

This will determinehow and when we invest in our stock.

Day to day duties will include technical pre and post inspections, contractor and budget management, customer liaison, stock condition and compliance surveys.

You should have a strong background in social housing asset management, specifically in repairs and maintenance forecasting and delivery.

Purpose of the role:

Maintain and improve stock to sustainable, high quality and energy efficient standards. Providea responsive repair and maintenance service that meets customers' expectations.

Key accountabilities and job content:

The repairs service maintainsand delivers a high quality customer service.
Identify repairs that are the customer's responsibility and advisethe customer of the options available to remedy the defects.
Supervise planned works, monitorand record progress.
Monitor contractor performance and complete post inspections.
Monitor contractor compliance to health and safety.
Assist in the setting of budgets. Monitor budgets & provide reports to the Head of Assets
Approve contractor invoices in line with financial standing orders.
Identify potential major repairs projects, reimprovement projects and defects that could be included in the current or future planned maintenance programmes and report to the Head ofAssets
Tenant improvements and adaptations. Investigaterequests from tenants to make alterations, approve where appropriateand monitorthe quality or work on site to completions.
Disabled person's adaptations. Investigate requests and coordinate the implementation of the Associations policy
Attend maintenance coordination meetings and contribute to research, developmentand improvement projects within the maintenance field
Seek and implement service improvements to meet the needs of internal and external customers
Provide customers with energy advice on controlling their heating and hot water with energy saving tips to reduce gas and electricity bills.
Record any complaints and comments, investigateand respond where appropriate.
Responsibility for response and void repairs from start to completion to customers
Ensure delivery of empty homes repairs service to customers
Responsibility for implementing and delivering planned maintenance.
Preparation of the Associations reactive maintenance budget, specifying, ordering of works, maintaining recordsand ensuring budget is adhered to.
Assist in monitoring budget expenditure
Liaise with development section on the appropriate procurement of materials, optimising life cycle costings and liaising at handover of new properties
Attend and chair regular meetings with approved contractors and partners
Working with the Property Services Coordinating Officer, preparation and monitoringannual service contracts for equipment the Associations sheltered schemes and other properties where applicable
Work with the CST and repairs administration to accept, process, and order repairs and to administer the relevant documentation
To manage the maintenance of the Associations properties, grounds and sites by regular inspection
Responsibility for the management and monitoringof day to dayrepairs on the Gateway.
Responsible for monitoring & ensuring health and safety and compliance procedures and actions are inspected and completed, including gas servicing, electrical, fire safety, legionellaand asbestos
Checking and certifying contractor accounts
Handle and coordinate tenant complaints, litigation actions and insurance claims
Provide technical information and assistanceto the Housing Manager and office staff

Qualifications:

A relevant professional building qualification HNC/HND or similar trade qualification

Knowledge, skills and experience:

-
Essential_

Minimum 5 years' experience working in building maintenance and a knowledge of building construction
Experience of working for a Housing Association or Local Authority within housing maintenance
Knowledge of maintenance issues including health and safety legislation