Part Time Customer Service Advisor - Leeds, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Leeds, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Are you looking for a career within the financial industry or want to further your career within customer service? Would you like to work in state of the art offices in the heart of Leeds? I have the job for you

I am looking for a number of Part Time Customer Advisors to join a financial services business based in the City Centre of Leeds.

In your new role, you will be supporting existing customers with queries regarding stocks and shares whilst providing exceptional Customer Service.

Please note that you will need to pass Criminal Record Check and Credit Check for this role
What's in it for you?

Monday to Friday, no late nights or weekends
Ability to enrol on a fully funded Financial Qualification Course after the probation period that comes with a £1500 pay rise.
Brand new refurbished offices

- £21,000 pro rata (25 hours Mo-F 12-5pm)

Annual pay review based on company and personal performance
Easy public transport access

What will you be doing?

Adhere to Identification & Verification checks (ID&V) on all enquiries and in line with procedures
Demonstrate strong verbal communication skills and a passion for great customer service. Identify the customers' needs and respond positively and professionally.
Escalate queries, complaints, risks and issues promptly in line with procedures
Accurately record information in the relevant systems
Use core systems to effectively respond to service enquiries
Support and assist other teams / projects as requested

Who am I looking for?

Proven experience within a Customer Service environment can be retail, hospitality or other face to face customer service role
Proven experience of working (and delivering) to daily, weekly and monthly targets/SLA's
Strong communication skills both written and verbal
Open to training and personal development
Customer focus and a desire to resolve queries