Reception/ward Clerk - Winterton, United Kingdom - Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire & Goole NHS Foundation Trust
Northern Lincolnshire & Goole NHS Foundation Trust
Verified Company
Winterton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Working as part of a specialty team, the postholder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.


The post holder will be responsible for agreeing booked dates with patients for elements of their care throughout the pathway.

You will be responsible for admitting and discharging patients, outpatient reception duties and ensuring pre and post admission information is sent to the relevant person(s).


It is vital that patients are appropriately tracked through the process to ensure they receive care at appropriate times, therefore, there will be an element of validation and auditing required to ensure that patients are treated in a timely and efficient manner.


The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

This requires the provision of a robust service; you may therefore be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven day week.

The post may also involve cross-site working or working at non-Trust premises (e.g. clinics held off site).


The post holder will be required to work on their own initiative, in accordance with Trust policies and procedures, referring issues to their Line Manager as appropriate.


  • Provide a full clerical administration service.
  • To receive and assist patients face to face and by telephone in clinics and on wards. This may also include off-site reception areas and contact centres. Ensure a patient centred service is maintained at all times, this may include escorting patients to appropriate departments.
  • To co-ordinate and enter onto the hospitals system(s) all appointments/investigations/admissions directly with the patient or referrer, in accordance with the Trust's Patient Access Policy, and all relevant information/preparation is made available within agreed timescales.
  • Entering patients onto waiting lists and clinics, ensuring all demographic details are correct (addresses, phone numbers, doctors etc.) updating correctly on the system(s) as necessary. Ensure all details regarding holidays and availability are recorded.
  • Undertake the administration of admissions, transfers and discharge of patients real time using the appropriate systems.
  • To ensure the smooth running of the department including general office duties, photocopying, filing, audio typing, dealing with mail, i.e. referral letters and consultant correspondence and diary management.
We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.


We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients.

We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.


In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".


Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.


We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.

As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff.

This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

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