Customer Service Advisor - Belper, United Kingdom - Vaillant Group U.K. Ltd

Vaillant Group U.K. Ltd

Verified Company

Belper, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

Making an impact with innovative products from reusable materials. And abstaining from plastic coffee cups.
Both count. Both are us.

Customer Service Advisor:

WHAT YOU WILL DO
Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
WHAT YOU BRING ALONG
A passion for delivering excellent customer service to customers.
You're highly approachable with good interpersonal and communication skills.
A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
Previous Call Centre experience is desirable.
The ability to be motivated when working independently or as part of a team.
You are multiskilled and confident to offer value added products to meet our customer's requirements (extended warranty plans and policies).

WHAT WE OFFER

We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
On site we have a subsidised bistro which provides meal options and refreshments during the day.
We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.

Amanda Smith

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.