Modern Workplace Technical Service Sme - Edinburgh, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date

Monday 11 December 2023

Salary Range

£61,641 - £68,490

Agile Working Options

Hybrid Working

Job Description Summary

As below

Job Description:

JOB TITLE:
Modern Workplace Technical Service

SME

SALARY:
£62,874-69,860

LOCATION(S): Edinburgh or Leeds

HOURS:
Full Time

WORKING PATTERN:
Hybrid, 40% (or two days) in an office site

About this opportunity

The delivery of colleague centric solutions is crucial as we're laser-focussed on providing a compelling experience for every colleague.

What does the role involve:

You'll be responsible for looking at data trends, identifying root cause, and managing through to resolution.
Strategically we want to move from reactive to proactive spotting trends and fixing things before they become an issue.

About us

We're on an exciting journey and there couldn't be a better time to join us.

The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

Modern Workplace are charged with making LBG a cool place to work, wherever you work, by connecting colleagues with the latest technology and tools and providing a first-class user experience for IT help and support.

Experience we're after (essential):

Technical background with the ability to determine which teams need to play a part in implementing a new service and capability as well as being able to discuss, guide and recommend on technical solutions
Experience in undertaking process and data analysis to identify and remove waste from operational services
Demonstrable experience in transforming services and introducing new technical capabilities
Solid understanding of ITIL/Six Sigma and demonstrable experience in using it to craft best in class services
Experience translating customer requirements into repeatable endtoend services
Experience in implementing new processes/ways of working
Experience of crafting a phenomenal team environment that attracts and retains talent
Strong influencing skills to achieve alignment up, down and across the organisation
You'll also have extensive experience of using ServiceNow, Jira and ideally Power Bi

You'll also receive a package that includes:

Private Medical Insurance
Pension, where we'll give up to a max of 16%
Share plans
30 days holiday plus bank holidays
Discretionary bonus

We are an equal opportunity employer and deeply value diversity within our organisation.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.