Control Room Operator - Rotherham, United Kingdom - Bidvest Noonan

Bidvest Noonan

Verified Company

Rotherham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working 4 on 4 off,

A fantastic Opportunity has arisen within Bidvest Noonan for a Control Room Operator, who will work at our Regional Office in Maltby.

You will be a vital link between our personnel, staff, and customers with our Company resources. Providing assistance and advice in routine and emergency matters.

Duties:

Maintain a polite, courteous, and friendly manner towards our personnel, our clients and colleagues
Deal and liaise with all incoming calls from Alarm Receiving Centres and to provide access to remotely monitored sites via telephone
Maintain records and logs of daily activities
Follow up any unusual conditions/occurrences with the security teams
Escalate serious issues/emergencies in line with agreed processes and procedures
Respond to our Clients Helpdesk requests, liaising with local Management Teams and thirdparty providers where necessary
Ensure security personnel utilise the Timelink system at the allotted times, i.e. booking on, check calls, booking off. Reporting any nonconformity in line with current company process
Submit reports on incidents/accidents as instructed by Management

Job role requirements:

Have the relevant SIA SG/DS/CP licence
Be polite, helpful and diligent, with a 'can do' ethos
Have excellent communication skills, both written and verbal
Have adequate IT skills, MS Excel, MS Word, online reporting technology, Timegate (Workforce Management System)
Have previous Control Room experience
Ability to think and act quickly in emergency situations, or while under pressure is essential
Be flexible and reliable

BENEFITS: