Senior Service Now Analyst - New Works, United Kingdom - Virgin Money

Virgin Money

Verified Company

New Works, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
ServiceNow Team

Salary Range:
Up to Circa £48,000 per annum depending on experience

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head.

We're on the lookout for likeminded individualsand innovators to help drive our strategy forward.

We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time).
Up to five extra paid wellbeing days per year.
A 35 hour working week.
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market leading Pension & Private Medical Insurance.
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness.
Ability to work anywhere in the UK (where the role allows).

And, you get these Red Hot Rewards from day one

We have a new and exciting role within our IT Service Operations function and are looking for an experienced ServiceNow Senior Analyst to pave the way in supporting our ServiceNow platform.

As a ServiceNow Senior Analyst your role will be a combination ofData Analysis and Business Analysis, with partial skills from the Project Management and Release Management.

The ServiceNow CMDB side of the role is there to improve and maintain the quality of data in the CMDB.

The ServiceNow Platform side of the role is there to help ensure that work Demands into the ServiceNow Team are well outlined and able to be assessed - including - where necessary helping Demand raisers with process flows and organising meetings to progressDemands and options.

Additionally, there are ServiceNow lifecycle events that require a degree of project management wrap-around such as planning platform upgrades and leading documentation reviews.

We are looking for someone who has a high level of attention to detail, planning and stakeholder management skills.

Day to day you'll

Work collaboratively with the ServiceNow BPI-BA Lead, ServiceNow Developers, Demand raisers / key Stakeholders to review ServiceNow Demand submissions ensuring that requirements are clear, customer focused and present a great customer experience.
Work with Demand raisers / key Stakeholders to develop process flows to support the demand submissions.
Support ServiceNow Platform upgrades by utilising Project and Release Management skills to reach out to stakeholders to test the upgrades, manage issues raised and update project plans for the lead up to and actual go live of upgrades.
Work with the CMDB Lead to analyse data sets in the CMDB to improve and maintain the quality of data in the CMDB.
Create controls and attestations for CMDB data owners and follow the lifecycle through to updates and/or approvals.
Provide advice and guidance on demand and CMDB queries and requests.

To be successful you'll need to bring...

Enthusiasm for building relationships and have the gravitas and confidence to work effectively with stakeholders across IT and the business.

We're seeking Virgin people who are insatiably curious and want to help us build a better bank. Its hard work fastpaced but we promise you'll have great fun being part of something special.

Significant experience of Data and Business Senior Analyst roles, some experience of Project Management and an understanding of Release Management.
Evidence of aligning these disciplines to a service oriented IT platform ideally ServiceNow.

We really need you to have the skills and experience listed in the "To be successful you'll need to bring" section above, but don't let that put you off applying, we'd love to hear from you

Inclusion at Virgin Money

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.