Field Support Coordinator - England - Bluecrest Wellness

Description

Full time, Permanent

£26,260 Per Year Plus Various Company Benefits

Step into a fast‑paced role where no two days are the same.

As part of our Operations Support Team, you'll be the go‑to person who helps keep our Field Team running smoothly, coordinating daily activity, solving problems as they arise, and ensuring everything behind the scenes is organised, accurate, and on track.

Location: Worthing, West Sussex – hybrid

What we offer you in return?

Balance & Support

• Annual Leave – Starting with 23 days, increasing to 25 after one year and rising by one day each year up to 28 days (dependent on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four free health assessments per year for you, family or friends
• 50% off additional health tests
• Life insurance
• After qualifying period & subject to terms and conditions and/or eligibility

Responsibilities

In this role, you'll help keep our operations running smoothly by supporting our Field Team, coordinating day‑to‑day activities, and ensuring everything is organised and up to date.

Typical responsibilities include:

Operational support

• Respond to queries and support requests raised by the Field Team through our business systems.
• Provide friendly and efficient support via phone and online chat.
• Manage and prioritise your daily workload to keep things moving smoothly.
• Investigate and resolve queries, working with other teams when needed.

Travel & scheduling

• Arrange hotel bookings and travel for Field Team members while keeping costs on track.
• Assist with rota updates, schedule changes, and general staffing coordination.

Team & clinic coordination

• Work with the results team to follow up on outstanding biometrics and ECG results, ensuring everything is completed accurately.
• Communicate with team members to help clinics run efficiently and on time.

Administration & compliance

• Check and process timesheets and expenses to ensure they are completed correctly.
• Support managers by taking clear and confidential notes during formal meetings.
• Keep your knowledge of company procedures and industry regulations up to date.

Ways of working

• Work as an active member of a supportive and collaborative team.
• Confidently work independently and remotely, using your initiative to keep tasks moving without close supervision.
• Demonstrate a proactive approach to problem solving and continuous improvement.

What we need you to have

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – especially Excel, and strong computer literacy
• Strong communication skills with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Communicate confidently both over the phone and in person*
• The ability to work in pressurised situations
• Be responsible by nature, and take accountability for your actions
• Extensive customer service experience*
• Comfortable working to own initiative
• Strong eye for detail, noticing small things, trends, and patterns
• All roles at Bluecrest Wellness require a satisfactory criminal record check as part of onboarding.

Ready to take the next step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.

Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We're excited to learn more about you

Everyone is welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion, and all employment decisions are based on merit, role requirements, and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work – because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy – it's part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other info

• This role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. All convictions, cautions, and bind‑overs – including those considered 'spent' – must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We manage recruitment directly.
• Any personal information you provide will be handled in accordance with our privacy policy, ensuring your data is treated with care and respect.
• We are currently unable to offer visa sponsorship for this position.

* Some points are marked with an asterisk for reference.