Business Process Review - Exeter, United Kingdom - Mercer

Mercer

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Improvement Digital Analyst - Mercer - Remote / Homeworker**
Note: This role can be based anywhere in the UK

The BI Digital Analyst is responsible for helping to deliver effective digital solutions for operational and propositional excellence supporting capacity generation and enabling improved customer experience.

The Business Process Review Coordinator will support the development of digital solutions in line with the Wealth Administration Operational strategy and proposition in this fast-paced environment.

This will involve undertaking reviews, analysis and evaluating business systems and processes alongside business needs, documenting requirements, defining project objectives, formulating solutions, and maintaining best practice controls to match the overall business strategies.

What can you expect?

An opportunity to join an established and growing team
A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
To build and maintain an excellent rapport with our providers and colleagues across the Group
Supportive on the job training

What you will be rewarded with?

We offer competitive salaries and comprehensive benefits
25 Days Annual Leave and up to 4 days flexible bank holidays
Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
Private Medical Insurance, life assurance, income protection and employee assistance program
Plus, a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

Testing of product upgrades prior to releases
Building solutions using low code production capabilities
Support the team on various projects, implementing process changes and improvements
Create and maintain solutions that ensure all activities are undertaken correctly and efficiently and are aligned across business platforms where possible
Communicate change through various mediums to internal colleagues
Recommend solutions to problems encountered
Communicate with stakeholders to ensure that all aspects of our administration agree with standards and statutory requirements
Promote the benefits of Digital to internal stakeholders

What you need to have:

A natural problem solver
Excellent accuracy and attention to detail with good planning and organisational skills
Excellent Microsoft Office skills including Word & Excel.
Well established, accurate, written, verbal and interpersonal skills and able to interact and communicate with the product development teams and business Subject Matter Experts (SMEs)
Ability to build relationships with colleagues and clients
Self-Motivation with the ability to drive Change & Improvement

What makes you stand out:

Knowledge in Pension sector would be advantageous

About us
Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues, and communities. Together, we're redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and well-being.

Mercer's more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.

Mercer is a business of Marsh & McLennan Companies (

NYSE:
MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with 76,000 colleagues and annualized revenue approaching $17 billion.

Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation, or beliefs.