Loss Management Executive - Birmingham, United Kingdom - Willis Towers Watson

Willis Towers Watson

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibility for the delivery of claims advocacy service, including the smooth running of client accounts by providing excellent client service and introducing technical, sales and service solutions for all claims related matters thereby becoming the main point of contact for all general/strategic claims issues.

Responsibility to retain existing clients, assist revenue generation and provide a differentiating factor for new business by assisting in the acquisition and management of client accounts.

The Role
Client Relationship Management

Understand the client's business and associated insurance risks and exposures
Understand the clients' claims needs and look for innovative solutions to meet those needs through the provision of excellent client service.
Set up and coordinate claims service solutions which may involve bringing together various parties such as Insurers, Claims handlers, TPA's, loss adjusters, lawyers and other specialist providers
Deliver analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc: leading presentations and delivery to clients.
Facilitate meetings on specific claims issues and contentious claims bringing together all the relevant stakeholders

Business Development:

Actively support the business to deliver required growth and achieve targets
Actively drive claims element of the sales process and be instrumental in the retention and development of profitable clients
Proactively support the tender / renewal process by the delivery of innovative solutions and delivering effective day to day management of the claims programme throughout
Identify new sales opportunities midterm as new claims present new revenue generating opportunities e.g. major loss or claims defensibility
Work with the Head of Claims to explore and develop new, or improve existing revenue generating opportunities through new or revised income streams.

Operational and Service Delivery:

Agree specification of services with Account Directors to ensure service meets the needs of the client whilst maintaining profitability of the account so services are fully costed and understood.
Lead and deliver endtoend client service, adhering to policies, procedures and service standards
Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
Prepare and manage claims handling agreements and procedures, service specification, service levels and claims handling / service contracts. To include delegated authority and run off / exit arrangements of outstanding losses.
Ongoing management of relationship and quality of service by Claims Handling teams, Account Team and all key suppliers
Where experienced and qualified to do so, act as a technical referral to other colleagues within the team and wider organisation. This will be under the support and direction of a Technical Team member.
To work with the Head of Claims and the Claims team, looking for continuous improvement in service, focusing on the 'added value' and seeking to improve upon transactional 'nonadded' value traditional brokers claims service wherever the opportunity arises.

Claims and Market Placement:

Develop a claims strategy, based upon the client's insurance history, claims profile and risk financing.
Provide claim analysis and facilitate production of claims statistics to the market for new tender and renewal purposes and to liaise with colleagues to assist in renewal/broking/client retention strategies.
Attend and support the internal client review meetings, providing all claims information to support this activity.
Develop and maintain effective working relationships with Client Relationship Directors/Account Directors/Account Executive securing route to market.
Manage key claims relationships with insurers, loss adjusters, other claims service providers and insurance industry market bodies, including TPA's

General:

Support the overall operational governance process for WTW
Support management and the wider Company in the management of risks applicable to areas of employment
Any other duties commensurate with position or level of responsibility
Maintain relevant qualifications and CPD required for the role
Keep knowledge up to date of relevant industry sectors and insurance market developments and share specialist knowledge with peers.