Loss Management Executive - Birmingham, United Kingdom - Willis Towers Watson

Willis Towers Watson
Willis Towers Watson
Verified Company
Birmingham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibility for the delivery of claims advocacy service, including the smooth running of client accounts by providing excellent client service and introducing technical, sales and service solutions for all claims related matters thereby becoming the main point of contact for all general/strategic claims issues.

Responsibility to retain existing clients, assist revenue generation and provide a differentiating factor for new business by assisting in the acquisition and management of client accounts.


The Role
Client Relationship Management

  • Understand the client's business and associated insurance risks and exposures
  • Understand the clients' claims needs and look for innovative solutions to meet those needs through the provision of excellent client service.
  • Set up and coordinate claims service solutions which may involve bringing together various parties such as Insurers, Claims handlers, TPA's, loss adjusters, lawyers and other specialist providers
  • Deliver analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc: leading presentations and delivery to clients.
  • Facilitate meetings on specific claims issues and contentious claims bringing together all the relevant stakeholders

Business Development:

  • Actively support the business to deliver required growth and achieve targets
  • Actively drive claims element of the sales process and be instrumental in the retention and development of profitable clients
  • Proactively support the tender / renewal process by the delivery of innovative solutions and delivering effective day to day management of the claims programme throughout
  • Identify new sales opportunities midterm as new claims present new revenue generating opportunities e.g. major loss or claims defensibility
  • Work with the Head of Claims to explore and develop new, or improve existing revenue generating opportunities through new or revised income streams.

Operational and Service Delivery:

  • Agree specification of services with Account Directors to ensure service meets the needs of the client whilst maintaining profitability of the account so services are fully costed and understood.
  • Lead and deliver endtoend client service, adhering to policies, procedures and service standards
  • Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
  • Prepare and manage claims handling agreements and procedures, service specification, service levels and claims handling / service contracts. To include delegated authority and run off / exit arrangements of outstanding losses.
  • Ongoing management of relationship and quality of service by Claims Handling teams, Account Team and all key suppliers
  • Where experienced and qualified to do so, act as a technical referral to other colleagues within the team and wider organisation. This will be under the support and direction of a Technical Team member.
  • To work with the Head of Claims and the Claims team, looking for continuous improvement in service, focusing on the 'added value' and seeking to improve upon transactional 'nonadded' value traditional brokers claims service wherever the opportunity arises.

Claims and Market Placement:

  • Develop a claims strategy, based upon the client's insurance history, claims profile and risk financing.
  • Provide claim analysis and facilitate production of claims statistics to the market for new tender and renewal purposes and to liaise with colleagues to assist in renewal/broking/client retention strategies.
  • Attend and support the internal client review meetings, providing all claims information to support this activity.
  • Develop and maintain effective working relationships with Client Relationship Directors/Account Directors/Account Executive securing route to market.
  • Manage key claims relationships with insurers, loss adjusters, other claims service providers and insurance industry market bodies, including TPA's

General:

  • Support the overall operational governance process for WTW
  • Support management and the wider Company in the management of risks applicable to areas of employment
  • Any other duties commensurate with position or level of responsibility
  • Maintain relevant qualifications and CPD required for the role
  • Keep knowledge up to date of relevant industry sectors and insurance market developments and share specialist knowledge with peers.
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