Customer Collections Advisor - Birmingham, United Kingdom - Sigma Financial Group

Sigma Financial Group
Sigma Financial Group
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Remote / Work from Home


Contract Type:
Permanent


Hours:
Full Time, 40 per week

Salary:
starts at £22,267 and rises to £22,671 per annum after probation
Are you looking for your next venture in Customer Service and Collections?
If the answer is yes, keep reading


Role Purpose:


To receive and respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.

Customer Collections Advisor Duties and

Key Responsibilities:


  • Update Customer details to reflect payments, invoices, and bills
  • Ensure service and quality in line with current KPI's
  • Able to Adapt Communication style in order to meet customers needs and understanding
  • Deliver and maintain a high quality service to all customers as priority
  • Works well within a team and is able to support, communicate and share best practice well with peers
  • Communicate clearly and simply both written and verbally
  • Handle objections in a precise manner to ensure full understanding and clear communication to the customer
  • Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
  • Update systems accurately with relevant information
  • Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
  • Seeks feedback and volunteers for tasks to gain new experiences
  • Challenge existing methods where appropriate to ensure the customer receives an improved service

Customer Collections Advisor Experience and Requirements:

  • Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
  • Clear Credit and criminal record check
  • Computer literate
  • Understand how to operate a phone
  • Effective written and verbal communication skills
  • Experience working in a contact centre is desirable but not essential

Attributes, Knowledge and Competencies:


  • Strong attention to detail
  • Excellent communication and listening skills
  • High Level of customer service skills and ability to adapt and build rapport
  • Customer Centric
  • Problem solver
  • Strong questioning and probing skills
  • Able to use initiative
  • Excellent organisational skills and the ability to multitask
  • Punctual
  • Results focused and target driven
  • Remain calm and controlled in difficult situations
  • High level of confidentiality to always remain professional
  • Self motivated to work individual but also able to adapt to be part of a team

What we offer:


  • Competitive salary and bonus scheme
  • 22 days holiday plus bank holidays. If you are required to work bank holidays these will be added to your entitlement to use at another time.
  • Pension scheme
  • Peer recognition and awards scheme
  • Wellbeing initiatives like desktop yoga and mental health first aiders
  • Employee Assistance Programme
  • The opportunity to be involved in a variety of charitable/volunteer work
  • You'll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you'll have support when things don't go to plan

About Sigma, part of the Digicall Group


Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives.

Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you.

Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor, etc.

REF-205515
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