Care Worker - Royal Wootton Bassett, United Kingdom - Honeysuckle Home Care

Description

Job Title Care worker


Reports to Registered Manager


Location Field Based


Key Relationships Registered Manager, Operations Director, Training Manager, Employee Relations Officer, Client Relations Officer, Care staff, clients


Direct Reports None


Date Prepared 16/02/2023


Job Overview

The post holder will offer a full range of care and services to all customers ranging from housekeeping to full personal care.

The post holder will ensure care and services are provided to Honeysuckle Home Care customers with compassion and at the highest quality in a way that complies with CQC requirements.

Responsibilities and Duties of the Job

• Deliver the highest quality of care through visiting customers daily or as required following their personal care plan which will include providing personal care and supporting them with daytoday tasks. These could include getting in and out of bed, washing and bathing, help with dressing, assisting mealtimes and preparing drinks, administering medication and continence care.
• Completes house duties which may include cooking, laundry, vacuuming, ironing and other housework. In addition, customers may require support when attending medical appointments, collecting prescriptions as well as offering home from hospital support.
• Supports customers to live as independently as possible through a personalised tailored approach in all daily activities including personal care and exercise.
• Liaises with Operations Director to ensure all responsibilities are delivered efficiently and effectively.
• Ensures family members are well informed and where required liaison with GP's and friends is undertaken
• Delivers care whilst ensuring customers right to dignity and privacy is maintained.
• Delivers care in a way that complies with all safeguarding policies and behaviours.
• Ensures the quality of care is delivered under the CQC framework of governance and compliance
• Attends all relevant and compulsory training to continually improve skills and understanding.
• Attends all team meetings and one to one meeting's for key communication and continued professional development.
• Act as a mentor for new Carers if appropriate

s of the Job

Person Specific - Skill, Qualification & Experience

• Qualified to or a commitment to work towards the qualification and credit framework (QCF) Level
• Honeysuckle Home Care will fund the QCF level 2 diploma in Health and Social Care
• Good level of written and oral English
• Use of mobile/app to manage schedules and keep in contact with the office.
• Able to accurately complete electronic daily logs to reflect care plans and follow medication instructions.
• Good knowledge of the local area
• Friendly and personable
• Personal presentation and hygiene should be to a high standard including cleanliness of uniform provided and ensuring jewellery, nails and hair are in line with company policy.
• Understands professional boundaries of both customers and coworkers.
• Understands safeguarding, health and safety and data protection laws to protect customers.
• Understanding of operating in a heavily regulated environment and within quality frameworks
• Ability to prioritise and manage time effectively and adaptable to meet different customer requirements.
• Has a passion and commitment for caring for customers.
• Acts as a role model through impeccable customer, owner and team member's service
• Commitment to continually update knowledge and personal development.
• Full clean driving licence if required for the location with the ability to be mobile and travel in a timely fashion to our customers in the community.

VALUE BASED PERSONAL QUALITIES

Area

Specific Requirement
Working Together

• Involve customers, family, external agencies & colleagues.
• Speak up when things go wrong

Respect and Dignity

• Understand personcentred care and can demonstrate treating people as individuals and respecting choices
• Promoting independence and encouraging appropriate risk taking

Everybody Counts

• Ensuring no one is discriminated against or excluded.
• Understand human rights and impact on care delivery.
• Facilitating people to 'speak up' about concerns and acting upon them

Commitment to Quality of Care

• Striving for quality in everything we do recognising and understanding what quality in care means for people using the services.
• Being accepting about criticism and focusing on improvement
• Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

• Treating people with kindness
• Understanding the importance of empathy in all areas of employment
• Understanding the values of others and always providing a caring service

Improving Lives

• Focus on how things could be done better and sharing ideas
• Understanding of wellbeing and what is important to people using the service
• Improving outcomes for people
• Ensuring appropriate services are provided