Support Officer - Leyland, United Kingdom - NHS Midlands and Lancashire Commissioning Support Unit

NHS Midlands and Lancashire Commissioning Support Unit

Verified Company

Leyland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting opportunities have arisen to be part of the MLCSU Individual Funding Request (IFR) Team as an IFR Support Officer:

one 6 month fixed term position.

Agile working, this role is currently working from home. The base can be chosen from across the MLCSU geography including Leyland, Chester, Midlands or Staffordshire.

The post holder is responsible for supporting the effective and timely delivery and administration of a robust integrated case management system for Prior Approval and Individual Funding requests.

Supporting the effective end to end process for individual cases as appropriate.

The IFR Support Officer will ensure processes are followed consistently and in line with agreed policies and procedures.

They will support the mitigation of risks, including that of legal challenge, by ensuring that each funding request is accurately and timely recorded, tracked, monitored and considered; using relevant, up-to-date and agreed clinical, commissioning and administrative policies and procedures; and in accordance with ICB contractual arrangements.

The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction.

We work together as a team of over 1,600 expert staff based across
the Midlands and North West to make a difference - for our customers, patients and communities.

Offering a full range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, Integrated Care Systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.

The IFR team is thought of positively by people who are working for us, and with us.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest.

And as a member of NHS staff you will receive plenty of discounts too.

IFR Support Officer:

one 6 month fixed term position.

Key Responsibilities - Operational

Support the development and implementation of effective administration systems and processes to support robust service delivery. Participating in projects which enhance service provision.

Conduct Prior Approval and Individual Funding Request (IFR) activity in accordance with relevant policies, procedures and regulations including contractual agreements.

Commensurate with the Support Officer role, provide specific tasks to enable the appropriate assessment of requests received against ICB clinical policies.

Provide a full range of business support services for the wider team, including (but not limited to) managing diaries, taking minutes, arranging meetings/Screening Panels/Full Panels and IFR Appeals Panels.

This will include the preparation and distribution of supporting documents, case files, evidence reviews and clinical reports.

Support the arrangements for Prior Approval and IFR related meetings and panels. Including the preparation and timely dissemination of routine correspondence, documentation and paperwork.

Attend and support the efficacy of meetings as required, for the purpose of taking and accurately transcribing notes/minutes of discussions, decisions and actions.

Arranging approval and dissemination of documentation as relevant.

Support processes for dealing with correspondence/enquiries to the team e.g. letters, queries, Freedom of Information (FOI) requests or complaints relating to funding requests.

Support the collation of responses to FOI requests, Complaint and MP enquiries and keep appropriate records.

Support and oversee the recording of all cases and supporting information to ensure the integrated Case Management system is accurate and updated in a timely manner.

Support the preparation and upkeep of up to date work instructions and standard operating procedures for all related areas of work.

Ensure that queries are dealt with promptly in the delivery of an effective service. Ensuring that if queries are not resolved, they are raised with an appropriate member of the team.

Provide advice and guidance regarding the IFR or Prior Approval processes and ICB Commissioning Policies as relevant and in line with Policy and Procedures.

Support and undertake audits as and when required.

In the absence of IFR Administrators - raise purchase orders for stock, stationery for the team, and raise purchase orders for Service e