Courier Driver - Nottingham, United Kingdom - Gi Group

Gi Group
Gi Group
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

As the face of the Company a DHL Courier is responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage.

The Courier role is key to ensuring that the company principles and ethosare demonstrated at all times, ensuring that the service provided to customers is delivered with speed, passion and a can-do attitude.

You will be expected to achieve excellent customer service which requires flexibility, the ability to work under pressureand establish new relationships quickly and effectively.


Success Criteria:
As a DHL courier, you will be measured upon customer satisfaction and completed time definite deliveries and collections.

As a frontline representative for the company, you will be required to complete all tasks in a customer focused manner.

You will be requiredto demonstrate excellent planning and organization skills to prioritise work in order to meet customer's requirements.

You will work on an assigned geographical route, however, may be asked to change your route from time to time to meet business needs.

Specific Role Challenges (key focus areas/challenges expected for post holder)

  • Meeting deadlines/working to tight timescales
  • Physical demands Be physically able to handle shipments while correctly following manual handling processes
  • To project a high quality DHL image both internally and externally and provide the highest quality service to our customers at all times
  • Demonstrate the ability to think fast and solve problems without negatively impacting our customers or the business
  • Ability to identify and report through the correct channels any sales/development opportunities. Accountability Activities & ResponsibilitiesProcess
  • Comply with all applicable security procedures and bring any potential security breaches or concerns to the attention of their supervisors
  • Expected to comply with DHL's uniform and ensure ID passes are worn at all times
  • Hold a shared responsibility for own development and willingness to attend training courses that will be required from time to time
  • Complete multiple deliveries and collections of shipments of a variety of shapes, sizes and weights
  • Maintain a high level of attention to detail
  • Work within your service centre team to deliver expected results
  • Ensure correct completion of DHL / Customer data and documentation
  • Ensure customer needs are met through time efficient deliveries and collections
  • A professional interest for Safety and Security of yourself, colleagues, customers and the general public.
  • Identifying and communicate sales opportunities, business at risk, competitor activity, and support new and existing customers Safety and Security
  • Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
  • Full UK driving license
  • C1, 7.5 ton License (preferred)
  • Possession of, or would be prepared to obtain, a digital tachograph card Experience
  • Experience in a multi drop courier role advantageous
  • Experience in a frontline, customer facing role
  • Professional driving experience (preferred)
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