Sales Operations Manager - Basingstoke

Job summary

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

Responsibilities

• Lead and manage the Sales Operations Team, overseeing order processing, order management- through to invoice, and other sales admin tasks.
• Collaborate with Sales Management to optimise sales processes using existing tools.
• Ensure service level agreements are met and customer satisfaction remains high.
• Set and monitor performance targets for individuals and the team.
• Identify and implement process improvements across departments.
• Provide regular performance reports and develop action plans for improvement.
• Coordinate training to support product, system, and customer-specific knowledge.
• Handle escalations promptly and professionally.
• Work closely with other sales operations managers to drive and implement best practice
• Maintain strong relationships with customers and internal stakeholders.

Job description