Customer Service Advisor - Leicester, United Kingdom - Ultrafabrics Inc

Description

• Effectively communicate and build relationships with the relevant departments/contacts with customers and suppliers.
• Understanding the customers manufacturing, scheduling, and order process to ensure customer release orders are adhered to.
• A keen commitment to providing excellent customer service support to our reputable brand
• To ensure that SOP's are followed
• To ensure that neat and accurate maintenance of all data records, based on orders or contacts
• To proactively solve consumer queries, maintaining professional communication at all times
• Track customer activity, and ensure we meet our customers delivery schedules.
• To ensure that all operating systems are kept up to date based on activity taking place
• Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are handled in a professional approach at all times
• Build relationships with value added suppliers

• Understanding the Company's structure, work processes and culture.
• Building lasting relationships with all stakeholders.
• Maintain open lines of communication internally between customer service and the sales team.

• A very high attention to detail
• Excellent communication skills, both written and verbal
• Exceptional Organizational skills
• Focus on delivering a great experience and resolving incidents quickly
• Process driven and understands the importance of strong governance and control

• Value added suppliers
• Customers

• Interacts with:
• Senior Management; CEO, President of the Company, CFO and Vice Presidents.
• Directors
• Mangers
• All other employees as needed.

• 8 hour shift
• Monday to Friday

• Performance bonus

• Leicester: reliably commute or plan to relocate before starting work (required)