Support Analyst, Aws, SQL, Windows, Linux - City of London, United Kingdom - N P Associates

N P Associates
N P Associates
Verified Company
City of London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Development Support Analyst, AWS, SQL, Windows, Linux, Application Support - Financial / Banking


Preferred applicants will come from a Market Data / Trade Floor Support background with any Futures & Options and Energy Markets Business knowledge advantageous.


Responsibilities:


  • Diagnose and troubleshoot any trading and risk queries escalated from the Application Support team
  • Identify possible development bugs and liaise with development and testing teams to raise and track known issues.
  • Liaise between Application Support, DevOps and Development teams to suggest improvements, create processes and automate manual tasks where possible.
  • Provide 3rd Line support for all in house developed platforms to both internal and external client base
  • New system analysis and implementation
  • Incident management per ITIL standards
  • Process & trading system documentation produce and regularly maintain to high standard
  • Liaison between technology dept. and business groups to communicate system changes
  • Manage client technical requirements within the technology department
  • Workflow and prioritisation awareness ensuring active tasks retain focus
  • Attend stand up and sprint meetings for designated development teams
  • Be aware of upcoming releases, fixes and features

Required Skills:


  • Knowledge of AWS and Azure highly desirable.
  • In depth knowledge of Databases to DBA / Developer level including writing and troubleshooting SQl Code including performance issues
  • SQL Server / Oracle.
  • Experience working within Agile Framework / Methodology
  • Strong background in Windows and Linux/Unix OS's including supporting numerous Applications on mixed Windows / Linux Server platforms.
  • Experience of at least one Scripting Language
  • Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash.
  • Some Linux / Unix Systems Administration (Redhat, Centos) highly desirable.
  • Able to deep dive into code and logs to pinpoint as closely as possible an issue before raising relevant tickets to development.
  • General Networking / Infrastructure Troubleshooting and Diagnostics
  • DNS, DHCP, TCP/IP, Firewalls
  • Good understanding / operational experience of ITIL methodology with any certifications beneficial.
  • Ability work well under pressure in a vibrant and busy environment.

Non Essential But Highly Desirable Skills:

  • Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
  • Linux / Unix System Administration
  • RedHat, Ubuntu, Solaris.
  • High Frequency trading platform knowledge and expertise advantageous.
  • Knowledge of at least one of the ISV's products
  • Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport.


  • Exchange Connectivity

  • ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.


  • FIX Connectivity

  • Client Onboarding, Support / Troubleshooting of FIX Logs / Connections.


  • Other Market Data

  • Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
  • Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades


Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important.


Excellent Salary and Benefits to include:

  • Inclusion in Personal and Company Bonus + Overtime
  • 25 days holiday per year, increasing to 30 days.
  • Pension
  • Health Care, Health and Life Assurance
  • Childcare Vouchers
  • Season Ticket Loan
  • Subsidised Gym Membership
  • Cycle To Work Scheme
More jobs from N P Associates
See all jobs of N P Associates