Customer Support Specialist - London, United Kingdom - Beeline

Description

We're Beeline, and we're on a mission to help the world get around on two wheels. We'd love to hear from friendly people-loving folk who can help us deliver delightful customer service.

MEET BEELINE
Beeline is on a mission to help the world have better journeys on two wheels.

Founded in 2015 by Mark and Tom, two friends who wanted to solve the problem of getting lost in London on their bikes, Beeline is now a passionate team of 20 with big ambitions to transform two wheeled journeys.

Our hardware products are beautifully designed devices to guide riders of bikes and motorcycles on their our cutting-edge software continues to develop thanks to the feedback from our engaged community of over 100,000 regular riders.

The world is embracing bikes and we are at a moment of huge opportunity to expand our community; both to direct customers and to third party service users via our partnerships with other brands.

This is where you come in


WHO WE'RE LOOKING FOR
We're not going to lie - dealing with customers can be a rollercoaster ride.

You'll go from a customer irate that the postal service is delayed, to one gushing with admiration for the product we've made, to one who can't even switch it on, to one sending you their biking holiday snaps.

We 100% guarantee you funny work stories. We want you to enjoy this randomness, absorb it in good humour and keep our friendly personality shining through.

Aside from enthusiasm and problem-solving, great communication skills are a must.

You must have impeccable English writing skills with the ability to write idiomatically, match customers' tone of voice and be clear.

Grammar and spelling should be perfect.

Communication with the rest of the team is also key; the ability to seek out the right information and ask the right questions is an essential part of being that main link between customer and product.

At Beeline we're committed to diversity and inclusivity.

Not only because it's right and fair but because bringing together people from all walks of life adds richness that helps us be better in every way.

No matter your background, who you are or how you identify, we'll make sure you feel at home here.

We make an effort to make Beeline a welcoming place - you'll have regular 121s with one of the company founders and we're always open to feedback.

IMPACT OF THE WORK
Two wheeled transport is set to play a huge role in the future of our cities, as well as a leisure activity and we're building a brand that improves the experience of those who already get around on two wheels, and inspires those who don'

Bike use is growing for good reasons - the combined impact of improving citizens' health and wellbeing as well as the broader environmental benefits make this a no brainer.

The trend is helped along by huge new industries in Micro mobility (shared bikes/scooters) and two-wheeled delivery fleets. The coronavirus pandemic has brought the need for cycling into even sharper focus. Safely navigating all these riders is key to increasing participation and reaping the societal benefits. We're striving to be the company that does that.


WHAT IT'S LIKE TO WORK AT BEELINE
We're a small and very close-knit group, with everyone owning their different responsibilities. People tend to very quickly feel like an important and valued member of our Beeline team; we'd love for you to feel that way too

We're proud of our culture and we dedicate a lot of time and energy into nurturing and preserving that.

We do regular socials, an annual retreat (a week in Somerset last September), and generally try to have a great time doing our thing every day.

Everyone takes their work seriously, but nobody takes themselves too seriously. That's how we like to do things.

COVID-19 catalysed a change in the way we work and we now work with much more flexibility.

We have an office in Southwark, London which is free for anyone to use as they wish, but we are principally a 'remote-first' company.

On a normal day we would have roughly 5-7 folks in the office, 13-15 working remotely.

Expect it to be the best of both the flexibility to work from home and the benefits of being able to spend quality time together too.

WE CAN OFFER YOU:

• A competitive salary based on transparent benchmarking
• Great holiday allowance (we take a week off at Christmas in addition to 25 days holiday and aim to get away as a company each year)
• The opportunity to develop new skills
• A supportive and fun team culture we firmly believe that we get the most out of people when they're happiest
• The opportunity to shape the future of this young, growing company
• The potential to have real social impact
• Cycle to work scheme

THE ROLE

We are seeking somebody, part or full time, to work directly with Selena and Bryony, our full time Customer Support and Logistics Team.

The role can be a hybrid model, but you should be prepared to spen