Customer Services - Swindon, United Kingdom - chase recruitment group ltd

chase recruitment group ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose To support the residents of Swindon in accessing the many services provided by the council. To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.

Understanding the customers' needs and signposting to relevant support services either inside or outside of the Council.

Giving information on Council Services where it's not available, escalating queries and requests for work to the relevant service area.

Key Accountabilities - To answer calls from customers, using our Call Centre technologies.

To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer's needs.
Once the customers' needs are understood, give them the support and confidence to selfserve to answer their own query or by using Council equipment with a view to using their own where possible in the future.

Knowledge & Experience - Previous Customer Services experience, preferably in a face to face, contact centre or reception environment

Exemplary Customer Service skills
Role mode positive behaviors
Excellent listening skills.
Ability to communicate effectively
Good keyboard skills and the ability to work under own initiative within a pressured team based environment.