Vehicle Service Advisor - Weston-super-Mare, United Kingdom - Carbase

Carbase

Verified Company

Weston-super-Mare, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CARBASE- Service Advisor - Weston super-mare
-
Hours:_ _45 hours a week

Monday to Friday 08:00am to 17:30pm, and_
alternate _Saturdays 08:00am13.00pm (as per rota)._

At Carbase, a family-owned business that has flourished over the past two decades, we've become the largest independent pre-owned dealership in the South West.

We're seeking individuals with a motivated, welcoming, and positive demeanor to join our bustling Weston-super-Mare Workshop. Your role will be instrumental in achieving our service goals and maintaining the exceptional customer experience we're renowned for.

Working alongside our technician team, you'll be responsible for booking in customers for repairs and services, ensuring smooth workshop workflow, and aiding us in surpassing our targets.

Benefits of working with us:

-
Great annual leave: 31 days including bank holidays increasing to 35 over 5 years
-
'Refer a Friend/Family' scheme with a £500 reward

-
Development & progression opportunities:

Contribution based
pension scheme:

-
Health & Wellbeing support through 'Ben'
-
Discounts on in-house car purchases & servicing

Eyecare
voucher scheme:

-
Cycle to work Scheme

High Street and holiday
voucher club

What you'll be doing:

Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
Liaising with our technicians you'll schedule appointments and book in repairs and services.
Keeping our customers updated with progress reports and followup calls, making sure expectations are being set, succeeded and surpassed where possible.
Processing customer payments, providing cost estimations
While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
Maintaining and developing relationships with customers, ensuring repeat business and customer retention
While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we're the service to choose again.

What you'll need:

-
Full UK Driving licence:

Exceptional
interpersonal skills, verbal and written, coupled with a passion for delivering topnotch customer service. Able to navigate difficult conversations while working independently and
prioritising tasks effectively
While able to work on
own initiative and to prioritise workloads
Good
IT skills including MS Excel, Word, Outlook
Able to quickly establish and
build rapport with our customers
Previous experience in a customer service role, ideally working to targets

-
Motor trade, automotive or car dealership experience is preferred but not essential as
full training will be provided.

Salary:
£27,845.00 per year

Benefits: