Customer Communications Associate - London, United Kingdom - Vanquis Bank

Vanquis Bank

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are
Vanquis helps people who are excluded by mainstream banks take control of their financial situation.

Whether they're new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We're here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too.

And we're proud of the difference we make.

PFG is a unified group made up of Vanquis (cards and loans) and Moneybarn (vehicle finance).

While they all offer different products and services, they each share the common purpose and customer-centric values at the heart of our group.

We understand our customers are real people with real and varied life experiences, so everything we do from our products to our customer experience is designed with this in mind

You and your team

Relationships in this role will be key You will be working with multiple stakeholders across the business, working with Compliance, Legal and DPO to ensure all activity meets regulatory requirements.

Your day-to-day task will include (but won't be limited too):

Responsible for managing existing customer marketing activity from strategy development, planning and execution across a given business line.
Management of the marketing budget associated with their business line.
Commercial negotiations with all new business, white label and key acquisition partners and agencies, ensuring new customer growth targets and costs commitments are achieved.
Work closely with stakeholders in Credit Risk, Compliance and Product to ensure alignment existing customer marketing approach for their business area.
Provide regular insight into marketing activity performance, actively take any steps to address performance shortfalls and seek out new opportunities to grow the impact of their area on overall business objectives.
Responsible for existing customer marketing activity for their area, complying with regulatory, statutory and customer conduct requirements and all associated compliance policies, systems and procedures, audit documentation and improving where necessary.

What you'll bring to the team
To be successful in this role, the following skills and experience would be advantageous:

Previous experience of business results in a customer marketing environment.
Experience of working with third party marketing service providers to deliver end to end customer experiences.
Ability to plan and report on customer marketing activity, demonstrating the business value generated from campaigns.
A strong creative marketer with the ability to evaluate creative to achieve maximum customer impact and results.
Organised with experience of delivering multichannel existing customer marketing campaigns.
Previous experience of using marketing CRM systems.
Effective influencing skills and the ability to work with all levels.
Collaborative working style: the position requires a large degree of interaction with all areas of the business and with external partners.
Analysis and judgement to work with partners to communicate and implement new promotions and opportunities to drive customer responses at the same time as balancing costs.

This role is a full-time position working 37.5 hours per week working on a hybrid basis from London.

Why Vanquis?

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life.

If it wasn't for their amazing efforts, ideas and energy we wouldn't be the successful business that we are today.

So, we offer an attractive, competitive salary and benefits package for everyone including:

Competitive base salary and rewards
Discretionary bonus scheme
25 days holiday entitlement with one day accrued for each year of service (to max 30 days)
Defined contribution pension scheme
Extensive opportunities for personal and career development
Flexible and dynamic working policies
A range of initiatives offered through our Sports & Social and Social Impact Programmes

Perks at Work

A perks platform offering over 30,000 unique discounts
Free tea, coffee and fruit
Discounted gym membership
Subsidised onsite restaurants

We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible.

We also believe this goes a long way to helping us live our purpose and defines why we're here in the first place:
to help put people on a path to a better everyday life.

We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible.

We also believe this goes a long way to helping us live our purpose and defines why we're here in the first place:
to help put people on a path to a better everyday life.

We're an equal opportunities