Customer Resolutions Partner - London, United Kingdom - Tesla

Tesla

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

What to Expect

The Customer Resolution team consists of intelligent, driven, and fairminded individuals who exercise independent, objective judgment and tackle complex business challenges. This team collaborates to develop innovative solutions that influence Tesla's processes, procedures, and best practices so that all Tesla customers receive exceptional experience throughout the customer lifecycle. In this role, you will be responsible for streamlining and improving processes, maintaining the integrity of business policies as well as ensuring a world class level of customer satisfaction.

What You'll Do

Manage and interface with both customers and internal stakeholders to resolve escalations efficiently, ensuring all involved adhere to deadlines as well as process and policy.
Be passionate about customer service and critique processes in the interest of the customer experience
Provide guidance and support to local field teams to scale with the rapidly growing customer base
Organise and hold regular meetings with stakeholders, presenting and discussing recent regional performance and agreeing on plans to target trends
Analyse overall performance of an asset, interpret transaction documents, determine financial and operational accountability
Knowledge on vehicle systems, partnering with internal teams, including external discussions with consideration for our customers
Proactively review assets to determine potential corrective actions, provide field support to ensure actions are completed without challenges
Support special projects, field engagements, operational reporting and analysis as assigned

What You'll Bring

Selfstarter who possesses exceptional time management skills and has great attention to detail
Excellent communication skills and the ability to build relationships with internal and external stakeholders, both in writing and verbally
Confidence to present in person, and virtually to stakeholders at all levels in the busines
Knowledge of Tesla internal systems
Ability to develop collaborative relationships and act as a wellrespected, trusted partner that others want to work with.
Passion for Tesla's mission and products, and a desire to share this with others
Excellent relationship management and communication skills, both oral and written
An understanding of Tesla products, and how they contribute to our mission
Fluency in English
Full driving license held for 2 years +