- Handling inbound calls from customers regarding queries across our product and services portfolio
- Responding promptly to customer tickets and enquiries, faults, billing, complaints, and account support
- Managing customer orders and ensuring timely delivery of products and services
- Coordinating with internal teams to resolve customer queries and faults
- Maintaining accurate customer records and updating our systems accordingly
- Providing customers with product information and first-line technical support
- 23 days holiday plus an extra day off for your Birthday
- Hybrid working available after probation period
- Enhanced maternity and paternity pay
- Company Pension
- Healthcare scheme and life cover
- Great working hours Monday to Friday, no evening or weekend working
- Amazing Savings with Perkbox – access to hundreds of discounts
- The ability to develop and progress your career
- Be part of a high growth and exciting European wide group that prides itself on innovation, collaboration, and strong customer focus
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Customer Service Co-Ordinator - Telford - Enconvo

1 day ago

Description
Exceptional Customer Service Co-Ordinator sought to join Enconvo's growing team in Telford, UK. As a key member of our Technical Support team, you will provide first-rate customer experience and play a pivotal role in resolving queries across our product portfolio.
Job Title: Customer Service Co-Ordinator
About Us
Enconvo is a leading provider of cloud phone systems, broadband, mobile, and IT solutions. We empower thousands of businesses to communicate effectively with their colleagues and customers, streamlining business technology integration.
The Role
We are looking for a highly motivated, customer-focused individual to take ownership of customer queries through to resolution. As a Customer Service Coordinator, you will be responsible for:
Your Background
We are seeking candidates with previous customer service experience in a business-to-business environment. Strong communication skills, problem-solving abilities, and adaptability are essential. Proficiency in Microsoft Office is also required.
What We Offer
As a valued member of our team, you can expect:
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Customer Service Co-Ordinator
Enconvo- Telford, England, United Kingdom
-
Customer Service Co-ordinator
Lovell Homes- Brandhall, England, United Kingdom
-
Customer Co-ordinator
Pertemps- Much Wenlock, England, United Kingdom
-
PL Primary Stars Co-ordinators,
LFC Foundation- Telford, England, United Kingdom
-
Logistics Co-Ordinator
Resonant Clinical Solutions- Bridgnorth, England, United Kingdom
-
People Co-Ordinator
Full time Inspired Thinking Group (ITG)- Birmingham
-
Customer Service Co-ordinator
Full time Lovell- Warley, Sandwell
-
Resident Services Co-ordinator Required
Venn Group- birmingham, england, United Kingdom
-
HR Co-ordinator
Solicitors Regulation Authority- Birmingham
-
Activities Co-ordinator
HC One- Wednesbury, England, United Kingdom
-
Sales Co-ordinator
Hunter Plastic Surgery- west midlands, england, United Kingdom
-
HR Co-ordinator
Knights- Stoke-on-Trent, England, United Kingdom
-
Project Co-Ordinator
CharityComms Ltd- West of England, England, United Kingdom
-
Letting Co-Ordinator
LCA Jobs- loughton, england, United Kingdom
-
People Co-Ordinator
Inspired Thinking Group (ITG)- birmingham, england, United Kingdom
-
Fleet Co-ordinator
Permanent Code Red Associates- Birmingham
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Customer Service Co Ordinator
Full time Blueberry Resourcing- Cannock
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Resident Services Co-Ordinator
Full time Smart 1 Recruitment Limited- Warley, Sandwell
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BIM Co-ordinator
WSP in the UK & Ireland- birmingham, england, United Kingdom
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Purchasing Co-ordinator
Cast UK- Lichfield