Customer Service Co-Ordinator - Telford - Enconvo

    Enconvo
    Enconvo Telford

    1 day ago

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    Description

    Exceptional Customer Service Co-Ordinator sought to join Enconvo's growing team in Telford, UK. As a key member of our Technical Support team, you will provide first-rate customer experience and play a pivotal role in resolving queries across our product portfolio.

    Job Title: Customer Service Co-Ordinator

    About Us

    Enconvo is a leading provider of cloud phone systems, broadband, mobile, and IT solutions. We empower thousands of businesses to communicate effectively with their colleagues and customers, streamlining business technology integration.

    The Role

    We are looking for a highly motivated, customer-focused individual to take ownership of customer queries through to resolution. As a Customer Service Coordinator, you will be responsible for:

    • Handling inbound calls from customers regarding queries across our product and services portfolio
    • Responding promptly to customer tickets and enquiries, faults, billing, complaints, and account support
    • Managing customer orders and ensuring timely delivery of products and services
    • Coordinating with internal teams to resolve customer queries and faults
    • Maintaining accurate customer records and updating our systems accordingly
    • Providing customers with product information and first-line technical support

    Your Background

    We are seeking candidates with previous customer service experience in a business-to-business environment. Strong communication skills, problem-solving abilities, and adaptability are essential. Proficiency in Microsoft Office is also required.

    What We Offer

    As a valued member of our team, you can expect:

    • 23 days holiday plus an extra day off for your Birthday
    • Hybrid working available after probation period
    • Enhanced maternity and paternity pay
    • Company Pension
    • Healthcare scheme and life cover
    • Great working hours Monday to Friday, no evening or weekend working
    • Amazing Savings with Perkbox – access to hundreds of discounts
    • The ability to develop and progress your career
    • Be part of a high growth and exciting European wide group that prides itself on innovation, collaboration, and strong customer focus


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