Customer Service Administrator - Sheffield, United Kingdom - Nile Wilson Gymnastics

Nile Wilson Gymnastics
Nile Wilson Gymnastics
Verified Company
Sheffield, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator - Nile Wilson Gymnastics Rotherham

Job Title:
Customer Service Administator


Reports To:
Ops Lead


Location:
Unit 11 Kingfisher Way, Dinnington, Sheffield S25 2JY


Level/Salary Range:
£20,800 - £24,960


Position Type:
Full time hours (40 hours per week), over 5 days. Includes Saturdays & early evenings.


Why Work With Us?


Our vision is to run gymnastics clubs around the country that 'Change the Game', delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone's faces.


The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport.

We believe we can make the local gymnastics club a centre for a family's recreational time during any week.


Person Specification


We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills.

Self driven you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the administration and customer service for Rotherham.

You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.


KPI's

  • General Customer Service for the Mansfield Club
  • Member / New Member queries for Mansfield
  • Updating all Information on Course Pro
  • Taking Payments
  • Maintaining the waiting list levels and communication in relation to this

Role and Responsibilities

  • Administrate all new enquiries across all recreational programmes
  • Assisting with stock checks / kit levels
  • Maintenance of Course Pro database
  • Maintaining and updating all member information
  • Ensure all Onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
  • Communication with Parents / Guardians
  • Attend NWG Mansfield events
  • Maintain active and ongoing database of all new enquiries / waiting lists
  • General Housekeeping Duties
Due to the nature of our work you may be required to submit a DBS check.

We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.


Pay:
£10.00-£12.00 per hour

Expected hours: 40 per week


Benefits:


  • Company events
  • Free fitness classes
  • Free parking
  • Gym membership
  • Onsite parking

Ability to commute/relocate:

  • Sheffield, S25 2JY: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
In person

Application deadline: 25/05/2024


Reference ID:
CS-R-05/24
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