Customer Service Administrator - London, United Kingdom - Assistive Solutions
Description
Job Title:
Customer Service Administrator
Location:14 Dunn Street, London
Salary:
£20,000 per annum
Assistive Solutions are a Disability Confident Employer.
We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.
About the role:
You will be working as part of small Customer Support Team, helping disabled students in higher education access specialist support and equipment.
Key duties:
- Answering telephone calls
- Taking telephone orders
- Updating customer database on every communication
- Following established Order workflows
- Liaising with Students
- Liaising with Tutors
- Booking deliveries, Tutors and taking good care of customers
- Provide assistance to Technical Engineers with Order paperwork
- Other administrative work as required
About you:
Professional Attributes:
- Excellent communication skills
- Friendly and courteous phone manner
- Good basic numeracy skills
- Good organisational skills
- Knowledge of MS Word and MS Excel
- Knowledge of computers is a bonus
Interpersonal Qualities:
- Likes helping people
- Personable
- Reliable
- Punctual
- Good fun
- Team player
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