Customer Coordinator - Malmesbury, United Kingdom - Siamo Group
Description
We here at Siamo Recruitment are working with a security specialist who are a market leader within their field, due to growth and company vision our client requires a driven Customer Coordinator to manage the relationship between client and engineers ensuring their clients are provided with a high quality service on their sites.
You, the Customer Coordinator will manage the clients journey through from installation to corrective maintenance providing a highly valued service.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.
Our client is initially recruiting on a 12-month fixed term contract however, due to continued and structured growth this role has the opportunity to go permanent.
- 10% annual bonus scheme
- Hybrid working pattern providing 2 days from home
- 20 day annual leave entitlement with bank holidays
- Life assurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal
This Customer Coordinator role will hold the below responsibilities:
- Managing customer relationships arranging installations of security services
- Managing a portfolio of engineers effectively planning their workloads
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and providing quality reports
- Managing a shared inbox with the surrounding team
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License
Job Types:
Full-time, Fixed term contract
Salary:
£24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- Onsite parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Malmesbury, Wiltshire: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- Database administration: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
More jobs from Siamo Group
-
Order Picker
Coalville, United Kingdom - 2 weeks ago
-
PERMANENT - Delivery Driver Bicester
Bicester, United Kingdom - 1 week ago
-
Press Brake Operator
Leicester, United Kingdom - 2 weeks ago
-
Warehouse Operative
Swadlincote, United Kingdom - 3 weeks ago
-
Finance Officer
Colwyn Bay, United Kingdom - 3 weeks ago
-
IT Solutions Sales Specialist
Cirencester, United Kingdom - 2 weeks ago