Senior Administrator - Worthing, United Kingdom - AMS

AMS
AMS
Verified Company
Worthing, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

Equiniti is a FTSE 250 company and a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering.

Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.

We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.


There are five business divisions which compromise the Equiniti business (EQ Boardroom, EQ Paymaster, EQ Invest, EQ Digital and EQ by Equiniti) supported by our Group Functions.

Our strategy is aimed at driving pace and growth with a strong focus on further investment in our people and leadership.


Your tasks will include responding to internal and external customer queries, carrying activities linked to the sale and purchase of shares and ensuring the customer instructions se are all processed on the day of receipt as per the Terms of the Product.


Core Duties/Responsibilities

  • Customer satisfaction
  • Meeting targets for accuracy, quality and volume and agreed service levels
  • Contribution to team service levels
  • Willingness to contribute to wider department objectives

Core Competencies

Providing Excellent Customer Service:


  • Delivers courteous and prompt service
  • Takes personal responsibility for resolving customer concerns
  • Presents a good image of the company to customers

Delivering Business Results:


  • Applies skill, effort and judgement to get the job done
  • Ensures own role and objectives are clear
  • Identifies opportunities to develop business and meet customer needs
  • Communication written and oral
  • Working with others / team player

Skills & Knowledge and Qualification

  • Ability to learn new tasks with mínimal supervision
  • Ability to identify system/process improvements
  • Good communication skills (both written and oral)
  • Procedural/Product/Specialist Knowledge

Job Types:
Full-time, Temporary contract

Contract length: 3 months


Salary:
£12.25 per hour


Schedule:

  • Monday to Friday

Experience:


  • Administrative: 1 year (preferred)

Work Location:
In person
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