Contact Centre Customer Advisor - Birmingham, United Kingdom - The NEC Group

The NEC Group
The NEC Group
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Let's get this party started

Love events as much as we do?

Want to work where great experiences begin?

Then come and join the TTF Family as Contact Centre Customer Advisor 40 Hours per week


About Us


The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre, Resorts World Arena and Utilita Arena Birmingham.


About You
Experience of working in a customer services environment, either face to face or in a busy contact centre. Effective communication and diplomacy skills. Knowledge and experience of ticketing and cloud based customer contact systems and Microsoft 365. Flexible with your availability. A positive can do attitude.


The Role

What Next?
If this sounds like something you'd like to do, come and join the TTF family where we like to keep things Fast, Simple and Fun Did we mention that free meals are thrown in too?

Only successful applicants will be contacted for the next stage.


What we offer:


  • 25 days annual leave rising to 26 after one year plus all UK bank holidays
  • Free Onsite parking
  • Free lunch when office based
  • Potential home working options for part of the week, role dependent
  • Pension matching up to 7% and
  • We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
  • Private Medical Insurance funded by the company
  • Great Learning and Development
  • Employee Assistance Programme
  • Dental, Cash Health and Holiday Buy flexible option, Exclusive Discounts and many more great benefits
The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

If you share our values and our enthusiasm, you will find a home within the NEC Group.
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