Customer Service Advisor - Slough, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd
Triumph Consultants Ltd
Verified Company
Slough, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

What's involved with this role:


Temporary Customer Service Advisor / Admin - Adult Learning

Reference no:
Slough RQ852853

Pay rate:
£12.33 per hour PAYE

Role Length:
This opening assignment is for 2-3 months

  • Give informed advice and information to members of the public about learning opportunities available through the East Berkshire Community Learning and Skills Service and signpost learners to other providers and services and collate enquiries.
  • Be the first point of contact at designated community learning locations, and at other venues as required, providing a responsive high quality customer care in a welcoming environment to all learners and visitors, answering enquires, responding to requests for information and taking enquiries and appointments for the IAG service and curriculum managers.
  • Assist in the enrolment process throughout the year, advising learners on the completion of enrolment forms, ensuring all sections are complete, following service processing procedures, collecting fees, issuing of receipts, filing records, and entering enrolments accurately on to the management information (MIS) system.
  • Operate a variety of systems and computer packages, keep accurate records both on electronic data bases and in filing systems, assist in the general operation of the centre including supporting tutors on administrative matters.
  • Take an active part in a wide variety of projects and activities that promote the service including maintaining up to date information provided for learners e.g. leaflets, ensuring displays are professionally presented e.g. posters and social media and give support to curriculum managers.
  • Undertake clerical and administration tasks, including compiling service course guide, accurately entering data including enrolment and attendance information from registers onto data systems.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


Qualifications:


  • 5 GCSEs, A to C or equivalent qualification.
  • Customer service or information and advice related qualifications or willingness to work towards one.

Experience:


  • Experience of working in a customer focused environment.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Experience of working in a multicultural environment.
  • Experience of working in a team.
  • Experience of working in an education environment desirable.

Knowledge:


  • Understanding of and commitment to equal opportunities and diversity and how this relates to a customer service environment.
  • Knowledge of what makes good customer service within a face to face environment.
  • An understanding of the barriers/difficulties learners may experience when returning to education.
  • Basic understanding of health and safety standards.
  • Understanding of the benefits of participating in adult learning programmes desirable.

Skills:


  • Strong literacy, numeracy and IT skills.
  • Ability to cope under pressure in a range of face to face situations, including dealing effectively with complaints.
  • Ability to respond sensitively to learners.
  • Ability to speak other community languages desirable.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Slough RQ852853

Anticipated Length of Assignment:
Unless otherwise stated (we do carry t
More jobs from Triumph Consultants Ltd
See all jobs of Triumph Consultants Ltd