Customer Service Supervisor- Middle East and Europe - London, United Kingdom - CBCX Group Limited

Description

Why CBCX?

The CBCX Group was founded in 2010 and is an award-winning multi-asset online broker with headquarters in London and offices in the South Africa, Malaysia.

CBCX Group has subsidiaries regulated in the world's most reputable jurisdictions, including FSCA.

We honour our clients, partners and colleagues.

With our multiple opportunities and service centres seen as a hotbed of talent for our entire company, you can develop your skills and become a leader at CBCX's Client Relations Representative.

Responsibilities:

• Maintain daily communication with individual and corporate clients of the Group in European and Middle East regarding their deposit/withdrawal needs.
• Resolving clients' accounts issues enquiries efficiently to ensure customer satisfaction.
• Handle administrative tasks such as preparing PL reports, maintaining expenses records and analysing data related to customer accounts.
• Stay informed about internal procedure developments, and group details to provide accurate information and guidance to customers.
• Foster a positive and supportive work environment that promotes teamwork, collaboration, and professional growth among team members.
• Supporting operation, compliance, and dealing team regarding to all client's issues.
• Assist clients in accounts opening and different payment solution.

Requirements:

• Graduated from a bachelor's degree in finance, accounting.
• Proficient communication skills in verbal and written English, and proficiency in at least one of the following languages: Arabic or French. with the ability to effectively interact with clients and internal stakeholders.
• 23 years' experience in the financial and accounting services industry preferably on trading brokerage and pervious experience in customer service.
• Strong skills in Microsoft Excel
• Good command of MT4 Manager preferred.
• Detailoriented and highly organized.
• Ability to set priorities, multitask, meet critical deadline and pay attention to details.
• Ability to work collaboratively in a fastpaced environment.

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£27,000.00 per year


Schedule:

• Monday to Friday

Experience:

- financial and accounting services: 2 years (required)


Language:

• Arabic OR French (required)

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• London (required)

Work Location:
In person

Application deadline: 13/03/2024

Reference ID: 88009