Retail Excellence, Programme Performance Lead - London, United Kingdom - Burberry

Burberry

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Burberry, we believe creativity opens spaces.

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE:

This is a 6 month Fixed Term Contract role positioned within the Global Retail Excellence Team which forms part of the wider Commercial function at Burberry.

The Retail Excellence Programme Performance Lead is responsible for leading the end-to-end success strategy and measurement of Retail Excellence programmes.

This includes the Focus Door strategy, Retail aspects of Online to Offline services, supporting development of retail performance tools, Guest Experience, NPS, and Retail Training programmes.

The key purpose of the Retail Excellence Programme Performance Lead is to collaborate with Retail Excellence team members to assess, plan, target and drive the performance of global programmes implemented in the regions - ensuring impeccable communication, analysis and support to regional teams during the full programme.

lifecycle.

RESPONSIBILITIES:

Develop templates and reports to measure performance of Retail Excellence programmes in partnership with Commercial Strategy & Performance, Client & CRM, and Digital O2O teams
Provide meaningful and actionable analysis and communication around results to our regional counterparts in Retail, Training and O2O
Support Retail Excellence colleagues to devise Retail tools and content that will have the most effective impact on set objectives and KPIs
Identify opportunities to improve the success of Retail programmes, through crossreferencing and combining both dataoriented and anecdotal insights from regional results and feedback
Own the relationship with our external vendor for the Guest Experience programme, ensuring the relevance, quality and effectiveness of the tool at all times
Lead on all businessdriving aspects of the Focus Door strategy using commercial expertise to develop solutions for targetsetting; incentives; live, weekly and monthly reporting; KPI challenges; and influential communication of results and ranking across the store network
Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams' and Clients' experience
Participate as a key contributor in annual Retail conferences, leading on performance elements and supporting on content strategy and execution plans to drive effective implementation of goals in regional rollout phase

PERSONAL PROFILE:

Solutionfocused thinker with a commercial, analytical, peopleoriented mindset
Has a genuine love for seeking and identifying opportunities through scrutinising both qualitative and quantitative data
Exceptional organisational and time management skills and ability to prioritise multiple projects when under pressure
Demonstrates talent and passion for retail business strategy and analysis
Strong communication and interpersonal skills, both written and verbal
Enjoys establishing and building effective working relationships with internal stakeholders, as well as external partners and vendors
Has the confidence, hunger and proactivity to lead pieces of work endtoend
Sincerely passionate about building and adding value to a positive, peoplefocused, creative, dynamic team culture