Call Centre Executive - Leeds, United Kingdom - ENVISION AGENCY LTD

ENVISION AGENCY LTD
ENVISION AGENCY LTD
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team.

As a Call Centre Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.


Responsibilities:


  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, processing returns, and resolving complaints
  • Analyse customer needs and recommend appropriate solutions
  • Follow call centre scripts and guidelines to ensure consistent service quality
  • Meet or exceed individual performance targets and call handling metrics

Skills:


  • Excellent communication skills
  • Strong problemsolving abilities and attention to detail
  • Ability to handle high call volumes while maintaining professionalism and composure

Salary:
From £24,467.76 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/03/2024
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