Telecoms Technical Support Engineer - Wimborne, United Kingdom - K5 Communications

K5 Communications

Verified Company

Wimborne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a new challenge within a fast-growing Telecommunications company? We are hiring for a 2023 start

K5 Communications is a family run business offering tailored communications and connectivity packages to businesses across the UK.

We deploy a robust hosted solution paired with market leading hardware to ensure we deliver only the best package for our customers.

Our aim is to be the most highly recommended Telecoms company in the UK._

Qualifications required:

Experience dealing with

VOIP:
1 years (required)

1ST/2ND line Support: 1 year (required)

To support our rapid growth, we have an immediate requirement for a Desk-Based Technical Support Engineer to join our growing team.

You will be using your knowledge and experience to help troubleshoot any technical support queries and faults for our customers.

Alongside this, you will manage the provisioning of systems prior to deployment, managing this throughout the process and helping with network provisioning.

This role will be hybrid, you will split your time between in the office and carrying out customersite visits.

About the role:

You will be responsible for building the customers system based upon their unique requirements

Support Helpdesk

You will be the main point of contact for our customer base providing 1st and 2nd line support and liasing with our partners to diagnose faults and solve issues.
Number porting
Liasing with our engineers and ensuring projects complete smoothly
Advanced diagnostics of broadband, programming routers and supporting customers with transition over to our network.
The role will include liaising with several 3rd party providers and internal teams to coordinate various activities.
The role will involve going on site visits for maintenance issues for current customers

Requirements:

1st line / 2nd line support experience
Experience deploying SIP/VOIP
Internet connectivity, NAT and Firewall. LAN / WAN / WiFi
Excellent communications skills
Personable nature, excellent customer service skills
Logical thinking skills, able to solve problems whilst remaining calm and delivering a professional service
Passionate about technological advances
Excellent organisation skills and ability to prioritise jobs in a logical manner

Benefits:

Huge oppurtunity for progression due to rapidly growing company
Bonuses, recognition and prizes for hard work, and employee of the month/year awards including different incentives for hitting KPIs
An additional day of annual leave for your birthday
28 days holiday plus an additional fully paid week off over Christmas
Regular, ongoing training and development oppurtunities

Salary DOE