Service Manager - Huddersfield, United Kingdom - The Solution Auto

The Solution Auto
The Solution Auto
Verified Company
Huddersfield, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Manager - West Yorkshire
Basic - 35k

OTE - 42k

Company car

Mon - Fri - 8.30am - 5.30pm

Sat - On a rota

We are looking for a Service Manager for our client's family run main dealer in the West Yorkshire area.


Reporting to the Group Aftersales Manager and the Directors, you will be customer facing and hands on, whilst overseeing 6 Technicians, 2 Service Advisors and a Parts Advisor.

You will manage your team and their efficiencies effectively and be able to coverall aspects of the role, taking ownerships of problems, and of providing the highest level of customer care at all times.


The Service Manager job:


  • Successfully managing and driving the technicians and service work
  • Managing staff training and accreditation
  • Delivering exceptional customer service and CSI standards
  • Documenting all warranty work as per manufacturers' requirements and dealership policy
  • Monitoring and reacting to daily operating control reports, enquiries, complaints and etc
  • Reporting of performance and key figures to the Directors and Group Aftersales Manager
  • Achieving set targets
  • Managing departmental compliance and ensuring manufacturer minimum standards are met

About You:


  • Already have experience in this type of role
  • Hold a full UK driving licence
  • Friendly and approachable with good communication skills
  • Be extremely professional, reliable, highly organised and structured, with a stable motor trade history
  • Able to manage, coach and motivate staff and colleagues, helping to ensure a welcoming, friendly environment

Benefits for the successful Service Manager:

  • Company car
  • A friendly, knowledgeable and motivated work environment
  • Life insurance and contributory autoenrolment pension
  • Staff discounts and preferential benefits scheme
  • Full inclusion in profitshare scheme
  • The opportunity to be rewarded for being a top performer or team player at our annual awards
  • Subsidised group Christmas parties


Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.

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