Processing Officer - Leicester, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Processing Officer

Fixed Term till 31/07/ Hours per week

Based in Leicester

Scheme Name Leicester Office

Salary £ 22,898

Working Pattern Hybrid Flexible working

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

Support and administer housing processes for appropriate properties across a national remit including allocations and lettings, complaints, and income collection.
Working in partnership with Portfolio Officers, Processing Officers will undertake phone based transactional income collection and maximisation activities which includes supporting customers with benefit claims, signposting for advice and coordinating home visits for arrears pursuance processes.
Provide clear, supportive, and accurate housing advice to customers and colleagues on policies and procedures, including signposting where appropriate and managing expectations when required.
Produce accurate and professional customer correspondence including detailing outcomes of decisions, impending visits to customers by local colleagues and appropriate signup documentation for new lettings. Account Management Support

So, who are you?

Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.

Ability to show initiative and propose solutions to issues identified.
Results focused with the ability to take ownership of tasks.
The ability to remain calm in a pressurised environment.
Proven track record of delivering a highquality customer care service.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
Proficient in the use of Microsoft Office

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Housing Service Support

Support and administer housing processes for appropriate properties across a national remit including allocations and lettings, complaints, and income collection.

Working in partnership with Portfolio Officers, Processing Officers will undertake phone based transactional income collection and maximisation activities which includes supporting customers with benefit claims, signposting for advice and coordinating home visits for arrears pursuance processes.
Provide clear, supportive, and accurate housing advice to customers and colleagues on policies and procedures, including signposting where appropriate and managing expectations when required.
Produce accurate and professional customer correspondence including detailing outcomes of decisions, impending visits to customers by local colleagues and appropriate signup documentation for new lettings

Account Management Support

Support and administer account management for appropriate properties including the national register of leases and agreements.
Liaise with internal and external stakeholders as appropriate to support relevant processes. General Service Delivery Support
Deliver a highquality service in line with key performance indicators, service level agreements and standards. Work closely with the Income Collection and Housing Services Processing team to share best practice

General Service Delivery Support

Deliver a highquality service in line with key performance indicators, service level agreements and standards. Work closely with the Income Collection and Housing Services Processing team to share best practice
Provide administrative support across the Managed Agents function, including maintaining records, liaising with external agencies regarding customer debt, dealing with correspondence across a range of customers, arranging support and escalation in accordance with approved policy and procedures.
Undertake income, administrative and processing activities relating to the onboarding and exit of Managed Agents to the Managed Agent Portfolio. Ensure effective setup of Managed Agents on systems and data integrity.

Budgets