Temporary Customer Care Advisor - London, United Kingdom - Love Success Plc

Love Success Plc

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temporary Customer Care Advisor:

Job Reference: LZJ _SCA

Date Posted: 29 March 2023

Recruiter: Love Success plc
Location: City of London, London
Salary: £12.00 to £13.00 Per Hour
Sector: Administrator/ Office Assistant/ Data Entry
Job Type: Temporary
Duration: 12 weeks
Work Hours: Full Time

We have an exciting new role as a customer service advisor working for a non for profit organisation. This roles purpose is to deliver outstanding service to their supporters, both proactively as well as reactively. This support

Key accountabilities:

Taking credit card donations and setting up Direct Debits
Ensure all efforts are made to fulfil requests in a comprehensive, timely manner by effectively organising and accessing information, using initiative and collaborative working
Listen and respond to complaints and problems from supporters
Recording all incoming and outgoing communications on a contacts database delivering supporter feedback to relevant teams across the organisation
Adapting, communicating and documenting Supporter Care techniques, processes and frequently asked questions
Provide excellent service to all clients and customers
Proactively seeking out new ways to improve the service offered to our supporters as part of a Surprise and Delight approach
Listen, respond and add value to supporter activity and fundraising plans by linking supporters with additional ideas and resources; delivering a high level customer service to increase supporter value and reduce attrition rates
Keeping updated on current Save the Children campaigns, appeals and programme work, and have the ability to articulate this work to supporters in a clear and concise manner.
Adhering to all relevant laws, best practice and SCUK policies, such as the HMRC regulations, the Data Protection Act, internal data capture processes and other security procedures that protect supporters' data and donations

Personal Skills:

A 'can do' attitude, proactively looking for ways to improve the support on offer and remove barriers that have the potential to hinder
Ability to unravel complex queries and identify problems in an environment where the problem is not always immediately apparent or clearly communicated
Organised with a systematic ways of working
Able to communicate complex issues clearly & concisely
Ability to work to tight deadlines and manage own workload. You often need to multi task at short notice
Strong interpersonal skills and experience of working well with a range of departments within a large organisation
Ability to absorb and retain a large body of information
A flexible team player able to go the extra mile to service supporter needs
An understanding of how supporter care or customer relationship management contributes to the profitability of customers or supporters
High attention to detail

If this role is of interest and you are available to start immediately - please apply