Administrative and Customer Service Assistant - Worksop, United Kingdom - Kybotech

Kybotech

Verified Company

Worksop, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking friendly and patient Administrative and Customer Service Assistants to join our growing team.

In this role, you'll be the voice of our company, providing exceptional support to customers regarding our line of garden products and outdoor living solutions.

Key Responsibilities:

Handle high volumes of inbound/outbound customer calls and inquiries via phone and live chat (approx. 100 contacts per day)
Diagnose and resolve customer issues related to orders, shipping, product information, and potential damages
Provide detailed product guidance and troubleshoot technical problems
Document all customer interactions and update records in our CRM system
Achieve firsttime resolution and deliver outstanding customer experience
12 years of direct customer service experience, preferably in a call centre environment
Proven track record of providing exceptional customer experiences
Skilled at prioritizing and resolving multiple customer inquiries efficiently
Thrives in a fastpaced, highvolume environment while maintaining composure
Adaptable problemsolver able to quickly diagnose and troubleshoot issues
Deeply passionate about delivering bestinclass service
Excellent time management abilities to meet metrics like call handling times
Resilient team player with a positive, customerfocused attitude

Not Suitable For:

Individuals with poor communication or active listening skills
Those who become easily flustered or frustrated in fastpaced environments
People with weak attention to detail or inability to follow procedures
Anyone unwilling to routinely handle high call volumes

Key Characteristics:

Excellent verbal and written communication abilities
Highly organised with strong multitasking skills
Remaining calm, composed, and professional under pressure
Troubleshooting mindset to investigate and resolve complex issues
Positive, teamplayer attitude with a desire to learn

About Kybotech Group:

Kybotech is an innovative leader in the e-commerce and manufacturing sectors, dedicated to delivering high-quality garden buildings, furniture, and lifestyle products.

With a commitment to excellence and sustainability, we've been transforming outdoor living spaces for over two decades.

Our collaborative culture, driven by creativity and a forward-thinking approach, empowers our team to excel and grow professionally within a supportive and dynamic environment.

Requirements:

Requirements:

Previous experience in a customer service, call center, or client support role
Strong verbal and written communication abilities
Excellent active listening and problemsolving skills
Proficiency with computer systems and comfortable learning new technologies
Ability to multitask, prioritize, and stay calm under pressure
Meticulous attention to detail and recordkeeping
Experience with large/bulky products is a plus

Benefits

Competitive Salary: We offer a competitive salary band within the market.
Professional Development: We encourage continuous learning and professional development. We provide resources and support for courses and certifications that enhance your skills and contribute to the business.
Team Environment: You will be part of a teamdriven environment where collaboration and mutual respect are the norm.
Health and Wellbeing: We value our employees' health and wellbeing, and are committed to providing a safe and healthy workplace.
Variety of Work: As part of a diverse business group, you'll have the opportunity to work across different business units and industries, providing a rich and varied experience.