Business Support Assistant - Ellesmere Port, United Kingdom - Cheshire West and Chester Council

Cheshire West and Chester Council
Cheshire West and Chester Council
Verified Company
Ellesmere Port, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Organisation

  • Cheshire West and Chester Council

Partner Organisation

  • Cheshire West and Chester Council

Location

  • Ellesmere Port

Job Category

  • Administration

Grade

  • CWAC NJC
  • Grade 4

Salary Min
- £23,114 per annum


Salary Max
- £23,893 per annum


Hours per week

  • 37

Weeks per year

Employment Type

  • Permanent

Closing Date

  • 20/03/2024

Ref No

  • W3246

Documents


Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

To support the Companies, Compliance and Assurance Service in providing business and administrative support and intelligence.

The main duties will sit within the Customer team but the post holder will be expected to undertake any other duties and responsibilities commensurate with the grade which will assist the Service in meeting its statutory duties across Cheshire West and Chester, or contribute to the post holder's personal development.


We are looking for a reliable person with administrative and business support experience, to support the team in coordinating complaints, correspondence and projects Council-wide and reporting on compliance with statutory and local deadlines.

Excellent communication and up to date ICT skills are essential, with knowledge of Firmstep, Office 365, including SharePoint desirable. Experience of using Excel or Power BI to report on caseloads and compliance would be a bonus.

We require a pro-active individual with a professional approach who is accurate and confidential and can work independently, managing their own workload when required and ensuring that all customer contact is triaged daily.


We are a small, friendly, and hard-working team who currently work primarily from home coordinating the Council's corporate and statutory social care comments, compliments, complaints and correspondence and monitoring their compliance.

The role may also involve taking customer complaints by telephone. Alongside our casework coordination we undertake various project and reporting work to support the wider Service and Directorate. You will be expected to liaise confidently with colleagues and senior managers across the Council.

Senior Compliance and Project Officer,so that a mutually convenient time can be agreed.


The contractual work location for this role is The Portal, Ellesmere Port, however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

Interviews are likely to be arranged week commencing 27th March 2024.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.


Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.

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