Customer Service Advisor - Bristol, United Kingdom - Alfred Recruitment LLP

Alfred Recruitment LLP
Alfred Recruitment LLP
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you looking to kickstart your career in Financial Services? Then how about joining a business that not only invests in their customers, but also invests in you and your professional growth.

Our clients have spent more than 40 years establishing themselves as the UK's Number 1 Investment platform.

To achieve this, they have created a workplace like no other, one that values constant learning, dynamic teams, and a great ethos.


They are looking to grow their business by finding driven
Helpdesk Advisors to take charge, ensuring the right outcome for each correspondence.

As a
Helpdesk Advisor you will be confidently providing a uniquely personalised service for internal and external clients.


What you'll be doing

  • Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and the business.
  • Able to identify and support vulnerable clients.
  • Working collaboratively with other teams within the business and external companies.
  • Supports the team's risk and control activities to ensure good client outcomes and risk management culture.
Our client understands that as a
Helpdesk Advisor you will need to know you are talking about. You'll receive extensive training and be provided with all the knowledge you need to ensure you feel fully prepared.


It's great if you have experience within Financial Services, but if you don't and come from a client or customer facing background then we would love to hear from you.


About you

Essential

  • Experience working in customer service or administration.
  • Proven ability to work to a high accuracy and service.
  • Excellent interpersonal, organisation and communication skills.
  • Proactive and driven, taking ownership.
  • Computer literate and competent in Microsoft Office.
  • Ability to work under pressure.
  • A strong desire to learn.
  • English and Maths GCSE grades C / 4 or above (or equivalent qualifications/experience)

Desirable

  • Experience working within financial services.
  • Experience working within pensions, estates or transfers.
  • A proven ability at working in a call centre environment.
  • Experience of dealing with internal or external clients.
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