Credit Control - Kingswood, United Kingdom - Pear Tree Recruitment
Description
Credit Controller
Hybrid - 2 days from home and 3 days in the Emersons Green office
£21,000 - £23,500 p/a
6 month fixed term contract
Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers' needs first?
Our client is looking to recruit a new Credit Control team to join their existing department.
Our client prides themselves on offering tailored solutions to meet their individual customer's needs, working with that customer to reach a common goal.
In return for this Credit Controller position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m p.m., with hybrid working options available.
Daily duties and responsibilities:
- Handling 6080 calls a day, both inbound and outbound
- Dealing with and solving queries on invoices with both internal departments and external customers
- Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
- Monitoring and placing of all standing order and direct debit mandates
- Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
- Maintaining credit control records ensuring contact records are accurate and up to date at all times
- Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets
Skills and experience required:
- Previous experience in a Credit Control, Collections, Debt Recovery focussed role
- Strong customer service experience
- Fantastic communication skills written, verbal, reporting and presenting
- Excellent time management, planning, organisational and delegation skills
Job Types:
Full-time, Fixed term contract
Salary:
£21,000.00-£23,500.00 per year
Schedule:
- Monday to Friday
Work Location:
One location
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