Customer Support Intern - London, United Kingdom - Byway

Byway

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

We help holidaymakers love their journeys
We're the first tech platform for flight-free holidays.

We help people experience the joy of journeying through lesser-known parts of the UK and Europe by train, boat and bus, and are proud to be a certified B Corporation.

Founded in March 2020, we've raised £2.3M in government grant funding from angel investors and regularly appear in mainstream press from the Times to the Guardian.

We have 97% five-star reviews, are growing 7x year on year, and have no plans to slow down until flight-free travel is mainstream.

Job Description:

We're looking for a customer support superstar to welcome customers to Byway and help them with their holiday enquiries.

You'll be the first point of contact for customers and customers-to-be and present a friendly and knowledgeable face to help us qualify leads and build fantastic long-term relationships.

Use your outstanding customer service skills to delight our customers and maintain our fivestar review record
Use our dynamic packaging technology to make small changes to customer trips or build simple trips of your own
During busy periods, be available to help out with various customer experiencerelated tasks
Introduce/advocate for processes/technologies/tools for further automation, and act as a business owner for technical developments

Qualifications:

What we're looking for

Customerfacing experience and outstanding customer service skills
Very strong attention to detail
Superb time management skills; ability to prioritise your time and trips
Belief in our mission and a passion for sustainability and slow travel
Perfect written and spoken English, and an excellent phone manner
Proficiency in working with spreadsheets and/or CRM software; good general technical understanding

What would be great (but isn't required)

A willingness to work weekends in exchange for time back during the week
Experience in (or knowledge of) the travel industry
Fluency/proficiency in French, Italian, Spanish and/or German

Additional Information

What we offer
- £25,000 pa, pro-rated for a six-month internship

One costprice Byway holiday per year
An annual autumn Away Day and a team weekend away in the spring
20 days wherever: work when you like and where you like for most of the month we'll fund a day a week in a coworking space
2 days together: join our team in the London office two days each month including our monthly social

**Interested?