Service Charge Managing Agent Officer - Devizes, United Kingdom - Aster Group

Aster Group

Verified Company

Devizes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a confident communicator with experience in managing agents? We are looking to recruit a new Service Charge Managing Agent Officer to expand our team.

As a Service Charge Managing Agent Officer, you'll be responsible for maintaining strong and effective relationships with our managing agents.

You'll develop a matrix of services that defines their obligations and will establish strong internal relationships to ensure that community inspections provide you with evidence of good and poor service.

Ultimately, we want to receive great value for money from our managing agents, so analysing their performance, monitoring for improvements, and challenging poor service will all form part of the role.

You'll build strong internal relationships with colleagues in the housing teams and will rely on their community awareness to help you achieve great outcomes.

About you
Building strong working relationships will be second nature to you.

You'll understand the benefits of not only working closely with colleagues, but by having a professional approach with our managing agents you will gain great results.

You won't be phased by having challenging conversations at times and you'll be prepared to share your knowledge and understanding to ensure that Aster receives the services we pay for.

You'll also be confident in your record keeping and data analysis to enable you to challenge when necessary or evidence service received with may be below par.

The role will require travel, so you'll need a full UK driving licence and access to a vehicle.

Training will be provided both face to face in the Devizes office and virtually, so you'll ideally need to live within a commutable distance.

The wider team also meet bi-monthly at one of our regional offices, so you'll get to travel through our operating regions.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.

The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team, and our business' needs
A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues' careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job.

Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.