First Response Administrator - Colchester, United Kingdom - AmTrust International

AmTrust International

Verified Company

Colchester, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services.

We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are looking for a First response Administrator to join us in our Colchester office on a permanent basis.

This position requires you to work on a rota, but the total hours are 37.5/week with 1 hr lunch break.

You will be working on an agreed 2-week rota between 8am to 8pm Monday to Friday and Saturday 9am to 5.30pm.

This will include working approximately 6 weekday evenings and 2 Saturdays each month. Any late shifts and Saturday wil be paid extra.

Day to day activities:

Answer calls within contractual service level agreements, directing callers to appropriate people and resolving questions and issues.
Manage a high volume of work in a fastpaced, ever evolving environment.
Accurately validate new claims and input and update client details on various bespoke Arc computer systems.
Sign post customers to relevant departments calmly and professionally.
Understand and embrace the concept of "excellent customer service"

To be succesful in this role you will be proactive, will have a good telephone manner and a great attention to detail.

Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), a free FitBit, free fruit delivered to the office twice a week, 24/7 virtual GP support and free parking.

If this is of interest please submit your CV and we will get in touch.