IT Support Assistant - London, United Kingdom - SPCK

SPCK
SPCK
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
SPCK, a leading independent Christian publisher and charity, seeks an IT Support Assistant for 6-9 months. SPCK is a friendly and high-performing organisation.


JOB PURPOSE
IT Support Assistant will be responsible for implementing and maintaining all aspects of IT.

This includes daily support incidents, desktop and server troubleshooting, hardware/software installation, upgrades and security, new infrastructure build outs and relocations.

Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy

Responsible for various IT related daily checks and preventative maintenance of PC/Laptops

Assisting the IT Manager with any IT related tasks including PC/Laptop configuration, project tasks, daily checks and re-occurring business system tasks

Onsite Office IT visits when required.


Core Skills, Knowledge and Attributes:


  • Significant experience in a similar Corporate IT Support role.
  • MCP qualification and/or similar related
  • Strong knowledge of Azure Active Directory and Office 365 systems.
  • Experience with implementing new processes and following through with required disciplines
  • Excellent collaboration and communication/interpersonal skills.
  • Strong customer service ethics and sense of urgency
  • Quick turnaround on instructions or requests from senior management.
  • Ability to remain calm and collected in pressure situations to allow constructive guidance to the team and also communicate effectively to upline.
  • Ability to deliver and coordinate projects within tight deadlines. General understanding of project management methodologies.
  • Excellent problem solving skills. Willingness to learn, explore new ideas and innovate.
  • Excellent attention to detail. A proactive, flexible and adaptable approach.

Job Types:
Full-time, Part-time, Temporary, Contract


Salary:
£25,000.00-£40,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in LONDON
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