IT Support Assistant - London, United Kingdom - SPCK

Description

SPCK, a leading independent Christian publisher and charity, seeks an IT Support Assistant for 6-9 months. SPCK is a friendly and high-performing organisation.


JOB PURPOSE
IT Support Assistant will be responsible for implementing and maintaining all aspects of IT.

This includes daily support incidents, desktop and server troubleshooting, hardware/software installation, upgrades and security, new infrastructure build outs and relocations.

Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy

Responsible for various IT related daily checks and preventative maintenance of PC/Laptops

Assisting the IT Manager with any IT related tasks including PC/Laptop configuration, project tasks, daily checks and re-occurring business system tasks

Onsite Office IT visits when required.


Core Skills, Knowledge and Attributes:

• Significant experience in a similar Corporate IT Support role.
• MCP qualification and/or similar related
• Strong knowledge of Azure Active Directory and Office 365 systems.
• Experience with implementing new processes and following through with required disciplines
• Excellent collaboration and communication/interpersonal skills.
• Strong customer service ethics and sense of urgency
• Quick turnaround on instructions or requests from senior management.
• Ability to remain calm and collected in pressure situations to allow constructive guidance to the team and also communicate effectively to upline.
• Ability to deliver and coordinate projects within tight deadlines. General understanding of project management methodologies.
• Excellent problem solving skills. Willingness to learn, explore new ideas and innovate.
• Excellent attention to detail. A proactive, flexible and adaptable approach.

Job Types:
Full-time, Part-time, Temporary, Contract


Salary:
£25,000.00-£40,000.00 per year


Schedule:

• Monday to Friday

Work Location:
Hybrid remote in LONDON