2nd Line Support - London, United Kingdom - Circle Recruitment

Circle Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Support

£200 - £250/Day Inside IR35

London

6 Months

Clearance:
SC
We are seeking a 2nd Line Support for our Government client based in London. Please note, this role will be office based 5 days per week with no remote working. The 2nd Line Support role will be an initial 6 month contract paying between £200 - £250/DayInside IR35.

This role is inside IR3- Due to the service of the role it will now be based on an Umbrella solution.

Clearance:
SC

Role Profile:

Providing 1st/2nd Line incident handling via telephone and/or desktop visit for all staff
Resolving where possible during the initial call using remote takeover and other toolsets
This will typically be desktop faults and queries related to use of standard Microsoft products such as Windows 10 and Office 2016 Recording requests for and completion of small projects (typically Move Add Change) ensuring appropriate authorisation criteriaare met and assigning to appropriate team members
To provide support for desktop, laptop systems, peripherals and mobile devices
To build both desktops, laptops and mobile devices
To ensure that the contract meets and where possible exceeds its customer service level agreements
To provide onsite support cover/project work during service hours, in cooperation with other support staff and in accordance with duty rotas
Manage calls through to resolution ensuring the customer and call system are updated and escalation procedures are complied with
To remain in contact during established service hours
To operate in cooperation with other onsite support staff to ensure that the Company's service level agreements are met in all respects
To carry out or take part in equipment and software moves and changes, as directed
To assist with general operational tasks, as required to meet the service level commitments, as directed by site management.
Previous experience as part of an IT ServiceDesk team supporting Microsoft desktop and active directory including Windows 10 and Office 201
Microsoft certifications
ITIL Foundation / Comptia A+

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