Customer Service Administrator - Chertsey, United Kingdom - Samsung Electronics

Samsung Electronics
Samsung Electronics
Verified Company
Chertsey, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Position Summary

Why join our team?

The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions.

The UK and Ireland is one of the biggest markets in Europe and there has been significant investment in personnel and products to prepare the business for substantial growth.

Combined with the release of a number of unique and exciting products into the market the UK AC business is in a great position to capitalise on the opportunities the UK & Ireland market offers.

Role and Responsibilities


Your Key Responsibilities:

  • Coordinate administration functions & audit trails to ensure compliance for all aspects relating to technical site support visits for both the internal aftersales service team and our external service partner network.
  • Provide administration support to our external SVC Partner Network in relation to claim submissions & processing.
  • Collate and distribute Monthly Climate Solutions UK SVC cost centre activity reports
  • Identify and provide proactive administration support to facilitate timeous approvals required for SVC activities by both internal Technical SVC staff and external Service Partners
  • Coordinate technical site support visits
  • Support SVC Partner claim submission and processing
  • Escalation of issues / queries or anomalies to line manager
Skills and Qualifications

What do we need for this role?- Excellent IT skills- Driving License- Attention to detail- Excellent organisational skills- Understanding of databases- Customer service experience- Excellent communication skills (B2B; B2C)

We are an equal-opportunity employer and value diversity at our Company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We create the future by fostering a diverse culture to drive sustainable growt
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